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Coastal Kia - Service Center
Wilmington, NC
3,384 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,385 Reviews of Coastal Kia - Service Center
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January 08, 2019
excellent and fast! Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from th Customer service was excellent and fast! Everybody was so nice. Nice break room very clean and free snacks. Thinking about getting my next car from them. More
by EDBERR5352
Verified CustomerEmployees Worked With
Bob Tomlin
January 08, 2019
A great day! What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait f What a comfortable, waiting area and it didn't take the hour first mentioned by the service manager. TV, WI-FI, beverages and a great place to wait for our car to be serviced. More
by 7TRICKS
Employees Worked With
January 06, 2019
Always very satisfied with service I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me I took my 2019 Sportage in for my first oil change and safety inspection on Saturday morning and the service writer was very nice and explained to me everything that they would do to car. It was ready for pick up at the time that they said it would be ready. More
by celjclay2
Employees Worked With
Not too sure of his name , but it was the young guy who worked 1/5/19
January 06, 2019
Great! Didn’t wait long at all! I walked around the lot while I waited and prospected my next car lol. The staff was very friendly! Didn’t wait long at all! I walked around the lot while I waited and prospected my next car lol. The staff was very friendly! More
by JTWALL22
Employees Worked With
December 31, 2018
Great service, as usual I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash. More
by KIPLINGSMOM2
Employees Worked With
I'm afraid I can't remember his name!
December 31, 2018
Kicked it up a Notch I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra eff I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra effort. Keep it up guys, really appreciate it. More
by MASCOMPRO
Employees Worked With
Sam
December 31, 2018
Oil Change, tire rotation, brake inspection Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle wa Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle was ready for pickup. Courteous and friendly. More
by RTEACHEY
Employees Worked With
Service representative
December 31, 2018
Kia recall service Everything was fine. Rec'd recall notice and we called and got quick setup date/time. Svc rep was polite and quick with the paper details. Nice touch Everything was fine. Rec'd recall notice and we called and got quick setup date/time. Svc rep was polite and quick with the paper details. Nice touch with washing car after servicing. More
by CAPTGUMP
Employees Worked With
Bob Tomlin
December 30, 2018
setting up appointment and reaching the service dept. The actual service is ok. Reaching the service department directly is a pain sometimes. The number to call to set up an appointment sends you to a The actual service is ok. Reaching the service department directly is a pain sometimes. The number to call to set up an appointment sends you to a person who either doesn't know how to interact with people or doesn't understand the service appointment system. She could not find any record I had EVER brought the car in for service (I have been there about 5 times in two years), nor could she call up a record of a service one week earlier. So she could not see if my parts (for a recall, and no parts for it?!?) had arrived after the previous service was not successful for the recalls. OK, I like the guys at the service desk, they are competent and friendly. But I didn't get a call that my car was done and so after waiting I tried to call and see if it was done, again the receptionist on the phone didn't know and couldn't get me to a phone that answered. So I took a chance and caught a ride to the dealer, fortunately the car was done. I have had long time excellent service elsewhere for other cars, this doesn't match. I like the Kia Niro I own, and believe that dealer service is the way to go during warranty period, but there is only one Kia dealer in town. And so I will return. More
by BADEN
Employees Worked With
Bob Tomlin, Sam Weisman
December 30, 2018
First time service experience Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was very nice and the waiting facility was bright and spotless. More
by LJR0
Employees Worked With
Sam Weisman
