Coastal Kia - Service Center

For over a week, while we had a rental card, we got the run around from the service department first saying that there was nothing wrong with the car and then servicing it and charging over $200. Then, w run around from the service department first saying that there was nothing wrong with the car and then servicing it and charging over $200. Then, when we tried to pay those charges with a credit card were unable to over the phone. We are in our 80's and were unfamiliar with the payment method option offered and not comfortable with doing it. Ended up allowing us to send a check with the tow truck operator who was returning our vehicle to our residence in Ocean Isle Beach. When the car was returned, it was discovered that all of the maintenance records we had sent with the car were not returned and when we called to inquire of their whereabouts were told they could not be found. This will prove to be a a detriment when we decide to trade or sell this Kia. .The only positive with dealing with your service dept. was the effort that Marquita extended to us. More

Very professional and on time and very on time with the apointment. They did god job keeping me informed and the cost was very reasonable apointment. They did god job keeping me informed and the cost was very reasonable More

Fast and straight to the resolution. Very grateful for the minimal impact to my work day. Very grateful for the minimal impact to my work day. More

A top-notch dealership. They are very professsional and friendlly. They get you in and out fast while doing a excellent job. They are very professsional and friendlly. They get you in and out fast while doing a excellent job. More

Always great service here, very accomodating. Quick and efficient service, they keep you informed on how your service is progressing. Quick and efficient service, they keep you informed on how your service is progressing. More

For the last 13 years Bob has always been a professional while assisting us with our car maintenance. while assisting us with our car maintenance. More

Professional, friendly, and very helpful ! The service manager is excellent and runs a very efficient operation. I would recommend this dealership to anyone! The service manager is excellent and runs a very efficient operation. I would recommend this dealership to anyone! More

The dealership was great in service and gave me advice on alignment. Bob was fantastic! alignment. Bob was fantastic! More

Great experience with service department, reps are very courteous and helpful and had job completed in a timely manner courteous and helpful and had job completed in a timely manner More

Everything went smooth with my appointment and, was one time with a quick turnaround! Thanks time with a quick turnaround! Thanks More