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Coastal Kia - Service Center

Wilmington, NC

4.8
3,397 Reviews

3,397 Reviews of Coastal Kia - Service Center

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March 16, 2025

Overall great experience! I was greeted on time, and the work was completed in a timely manner while I waited ..Which was a very nice area with great set up for working on my More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Coastal Kia responded

Wonderful news! We truly appreciate the heartfelt service testimonial. It was thoughtful of you to go online and share your recent service experience with our Service Consultant Bob Tomlin. We are thrilled to hear we were able to exceed your expectations. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

March 14, 2025

Bob Tomlin was my service guy this past Thursday. I have known him over 14 years. I went from one Kia Rio (14 years), to my second one that I bought last October because of a car accident. To be h More

by jvannostrand54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever, Sales, goes above and beyond
Mar 14, 2025 -

Coastal Kia responded

Thank you for the amazing testimonial! We are thrilled to hear our Service Consultant Bob Tomlin earned your trust and you have built a trusting relationship with him over the years. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate the five star rating and amazing feedback. It was thoughtful of you to give so many of our team members such high marks. Thanks again. We are here if you need us.

March 14, 2025

Service personnel were very professional and shuttle service was great! Dealership mark ups on cars seemed excessive. More

by KMORGAN2375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. We appreciate the helpful feedback. Thank you for choosing Coastal Kia. We are here if you need us.

March 13, 2025

was treated with courtesy and respect by Sam. The car was repaired on time and no charge. Sam is the best. More

by NORMANAMEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Coastal Kia responded

Thank you! We could not agree more. Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to go online and mention Sam by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 12, 2025

Excellent Service. was kept informed of progress during the servicing process. offered to give me a ride home. More

by peggy.madsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Coastal Kia responded

Wonderful Peggy! Thank you! We truly appreciate the five star service review and high marks for our Service Consultant Gary Nelson. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

March 11, 2025

Very professional and kind personnel. Everything was explained very clearly and everyone was very helpful. Thank you! More

by JARAMARIANELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Coastal Kia responded

Much appreciated! Thank you for the five star service review and compliments for our service team. We love the feedback including, "very professional and kind personnel." It was thoughtful of you to go online and rate your recent experience. Thanks again!

March 10, 2025

Since 2020, Coastal KIA has provided my family and I outstanding service, and we thank you. Although I fear leaving someone out from this last weekend's service, I'll give it a shot anyway. I called M More

by LANGSINLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Coastal Kia responded

Wow Kurt! Thank you for the amazing testimonial and for mentioning SO MANY of our team members by name. We truly appreciate you taking time to leave such an extraordinary heartfelt review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are truly humbled by your amazing feedback. Please do not hesitate to reach out if you need us.

March 10, 2025

Thank you for the phenomenal customer service you guys have provided! I’m thankful to have a great dealer / customer relationship with you all. More

by cscraig93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Coastal Kia responded

Thank YOU! We appreciate the five star review. We love the feedback including, "I'm thankful to have a great dealer." We appreciate the high marks and gracious comments. Thank you for choosing Coastal Kia!

March 09, 2025

Easy to set up and describe service, easy to drop off car with manager. Needed service was explained and performed quickly More

by biancardi444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Coastal Kia responded

Perfect! Thank you for the five star service review. We love the feedback including, "easy to set up and describe service, easy to drop off..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

March 08, 2025

Coastal Kia staff is always wonderful to work with. They are prompt, courteous and knowledgeable. More

by sksanders0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Coastal Kia responded

We sincerely appreciate the five star service review and compliments for our staff. We love the feedback including, "they are prompt, courteous and knowledgeable. Thank you for trusting Coastal Kia with your automotive service needs.

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