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Coastal Kia - Service Center

Wilmington, NC

4.8
3,430 Reviews

3,430 Reviews of Coastal Kia - Service Center

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February 26, 2024

diagnostics performed efficiently and services performed expeditiously. The service professional kept me updated at all stages of the service More

by LEXXUSCOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Coastal Kia responded

Thank you for the five star service review! We sincerely appreciate the high marks and gracious feedback. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

February 25, 2024

Ever and Jan made it a great experience. I am very impressed. Thank you!! I will be back!! More

by MARLEE1948
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We love the feedback including, "Ever and Jan made it a great experience. I am very impressed." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia! We are here if you need us anything.

February 25, 2024

Great location, friendly staff, comfortable waiting area . Staff very informative and helpful . Waiting area always clean with snacks and drinks More

by cjllc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our staff and facility. Sam Weisman is a true ambassador for our customer service culture. We love the feedback including, "great location, friendly staff, comfortable waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 25, 2024

They were very prompt and kept me up to date on progress. Great service and a comfortable waiting area. More

by beach504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service team and facility. It was thoughtful of you to give our Service Consultant, Gary Nelson, five stars. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

February 25, 2024

Gary Nelson from the service dept was very friendly & knowledgeable. He kept me up to date on my vehicle. Excellent Service!!! More

by nesia1821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Coastal Kia responded

Great news! Thank you for rating your recent service visit so highly. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. We love hearing you enjoyed "excellent service!!!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 25, 2024

Everyone was very kind and helpful. Service was prompt and professional. Very clean environment. The shuttle service was excellent as well. More

by YBABYSISBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Coastal Kia responded

We sincerely appreciate the high marks and gracious review. It was thoughtful of you to go online and rate your recent service experience. We are thrilled to hear you were able to take advantage of our courtesy shuttle. Please call us if you need anything. Thanks again!

February 24, 2024

It was a great experience with my appointment. Couldn’t have been any better. Vehicle was fixed and washed! More

by SRMORAN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Coastal Kia responded

Wonderful news! We are thrilled to hear our service team exceeded your expectations during your recent service visit. We love the feedback including, "it was a great experience with my appointment, couldn't have been any better." Thank you for choosing Coastal Kia! We are here if you need us.

February 23, 2024

Attentive reliable, the work was done on time n perfectly. Great service. Thanks for everything More

by PUGLADY922@gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Coastal Kia responded

Thank you for the five star service review. We sincerely appreciate the gracious feedback and high marks. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

February 23, 2024

We’ve been assigned to Sam’s team since being in the Wilmington area and we have nothing but high praise’s. Sam and his team always provide excellent and professional services. They keep our 2016 KIA Ca More

by JJJJB1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We sincerely appreciate the five star service review. Thank you for the amazing testimonial. Your loyalty and trust mean the world to us. Thank you for choosing Coastal Kia for your automotive service needs.

February 23, 2024

Very friendly staff, all worked together to create pleasant and seamless experience. We will be back. More

by justin.cappuzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Silvestri, 5 stars
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Feb 23, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and gracious comments. We love the feedback including, "very friendly staff, all worked together to create a seamless experience. " We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! We are here if you need us.

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