Cobb County Toyota - Service Center

I worked with Zach and he was amazing. After working with John, I started not to come back for service to Cobb county. John is rude and doesn’t listen, but Zach is amazing. After working with John, I started not to come back for service to Cobb county. John is rude and doesn’t listen, but Zach is amazing. More

I have already called about this issue. I was not able to speak to anyone and no one have reached out to me. I was not able to speak to anyone and no one have reached out to me. More

Better experience than lasts visit. service was done in less time than was told it was going to take. Very nice employee helped me service was done in less time than was told it was going to take. Very nice employee helped me More

The website says hours are 7-7, however when I called they said that had changed and the new hours were until 6 (this was a week day). I left my job early and drove there for an oil change. I arrived at they said that had changed and the new hours were until 6 (this was a week day). I left my job early and drove there for an oil change. I arrived at 5:06 and was told I could not be done because they do not take anyone after 5. Maybe you should first update the website to be accurate. Second if someone calls you should probably let them know that even though the hours are until 6 no one will be taken after 5. I had to leave my job a second time to drive there for an oil change. Just super frustrating!!! Other than that I have never had any complaints about this location. Always friendly and pretty fast for the volumes of cars being done. I would recommend to a friend but would suggest that the hours be updated and it be noted that they stop taking cars an hour before they close. Thanks More

Simon Chan was awesome. Very nice and very professional. I waited for my car to be serviced and Simon kept me informed during that time. He did not try to heavy pressure Very nice and very professional. I waited for my car to be serviced and Simon kept me informed during that time. He did not try to heavy pressure me into buying more services which was a huge plus. He answered a couple of questions I had. I'll definitely be back! More

JC cooper was very professional. He addressed all issues. His time estimates were fairly accurate. I recommend him. He addressed all issues. His time estimates were fairly accurate. I recommend him. More

I brought in SUV for 45,000 mile maintenance check. Was greeted and David explained what would be accomplished and estimated time of service. Everything went extremely well. Was greeted and David explained what would be accomplished and estimated time of service. Everything went extremely well. More

Normally great service. After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot After waiting 1 1/2 hours for my oil change to finish I inquired about it being completed. They said not yet. But I saw my car in the parking lot so I persisted that they keep looking for my keys. Turns out it was done and had been for a while, but no one paged me nor went to the waiting area to see if I was there. Not sure why this happened except maybe because the person who checked me in was gone for the day when I checked on my car status. I'm sure that normally someone is designated to take care of the customer in that situation? Maybe there was not a good handoff upon his departure. More

I always leave within the time frame that they give me and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. More

I highly recommend Toyota service as it is very organized and service was done quickly. Simon is very friendly and helpful. and service was done quickly. Simon is very friendly and helpful. More