Cobb County Toyota - Service Center

HAD VEHICLE FOR TWO DAYS AND DID NOT KNOW WHAT THE PROBLEM WAS - HAD TO CALL TOYOTA. RECEIVED CALL VEHICLE IS READY. PICKED UP THE VEHICLE AND IT IS STILL NOT FIXED. NO EXPLANATION AS TO WHAT THE PROB PROBLEM WAS - HAD TO CALL TOYOTA. RECEIVED CALL VEHICLE IS READY. PICKED UP THE VEHICLE AND IT IS STILL NOT FIXED. NO EXPLANATION AS TO WHAT THE PROBLEM WAS AND HOW IT WAS FIXED JUST A PERSON TO HAND ME THE KEYS ON PICKUP. AFTER PICKUP AND TRYING TO SEE IF THE VEHICLE WAS REPAIRED OR NOT - IT WAS NOT - NO DIFFERENCE FROM WHEN I DROPPED IT OFF. VERY UNHAPPY AND DISSATISFIED CUSTOMER. More

I have been disappointed with my last 2 visits to have my car serviced at this dealership. It’s almost as if the focus is on quantity rather than the quality of service. Things that I specifically asked to b car serviced at this dealership. It’s almost as if the focus is on quantity rather than the quality of service. Things that I specifically asked to be checked out were not, and the last service trip resulted in missing caps off of 2 of my tires. Seems like lately they are not as attentive to detail as the service has been in the past 20 plus years I have been having my vehicle serviced here. More

Excellent Service, and good customer service. I also enjoyed the coffee in the waiting room. I got my car back on time. I also enjoyed the coffee in the waiting room. I got my car back on time. More

My experience with Simon Chan in the service department could not have been any better! He’s very professional and knowledgeable. I wish every customer service department operated like this! Charlene could not have been any better! He’s very professional and knowledgeable. I wish every customer service department operated like this! Charlene Lamb More

Cobb County Toyota is the best dealership experience I’ve ever had. I purchased my truck from here and bring my vehicle here for all of its maintenance. ever had. I purchased my truck from here and bring my vehicle here for all of its maintenance. More

Excellent and fast work nice and kind Service excellent and clear over the phone speech and clear over the phone speech More

The service, quality and skills level was all great. I would recommend anyone to Cobb County Toyota in Kennesaw. I would recommend anyone to Cobb County Toyota in Kennesaw. More

The service was great. I also enjoyed the coffee in the waiting room. I got my car back on time. I also enjoyed the coffee in the waiting room. I got my car back on time. More

I went for an oil change and the 15 point inspection; when they finished, the rep. Costa told me that everything on the 15 point check was fine and I was good to go to find later in the day that they had when they finished, the rep. Costa told me that everything on the 15 point check was fine and I was good to go to find later in the day that they had marked my right headlight as being out / red category; I had to go back and waste an extra hour of my time because neither the mechanic nor the rep. cared about my service; unacceptable service; when I complained to Manager he didn’t seem to care either. This place used to be better; poor management now. More

When I arrive the service department is very professional. They get you in and out of there in a timely manner. professional. They get you in and out of there in a timely manner. More