Cobb County Toyota - Service Center

This dealership is shady. They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call ce They can’t be trusted. When you call the number listed, they should inform you that you are not speaking to a worker at that location, it’s a call center. So they “muck up” many protocols and procedures that the actual dealership has. They tell you incorrect info like they know. They u get to the dealership and it’s all wrong info. More

I went in to get a 6 month oil change after purchase, and was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service th was denied. Simon said "no problem", and I was not told otherwise. I was shocked to see the invoice stating no oil change. So, I called service the next day, and was told I had to wait for 10k miles. More

JC was outstanding. He told me that the symbol on the dash indicated that lane deviation was working. I thought it meant I had problem. I will certainly use Cobb Coun He told me that the symbol on the dash indicated that lane deviation was working. I thought it meant I had problem. I will certainly use Cobb County Toyota for any service needs I have on my 2024 Venza. They were able to give an appointment the day after I called. I really appreciated the ability to get an appointment so quickly. More

A job that was quoted to take two hours took four. I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was I attempted to get an update via their text service (which they requested use via text when you check in). No response. When I went to the desk I was then told “they needed to top off the fluids and take it on a test drive”. I could see the car sitting in the bay. The hood was down. Sure. It was the ready a few minutes later. Was it a ghost test drive? More

I have been coming to Cobb County Toyota since 2016 and generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations generally pleased with the service. However my recent visit to repair my 2015 Tundra AC system resulted in a quote that was far above my expectations, scope of repair recommended by the service tech changed after discussing their original troubleshooting, and the suggested repair seemed like overkill just to restore cold air to the truck cabin. After declining the repair, I am fine with the $90.00 assessment fee, but when I picked up my truck the following morning, someone left my rear, driver side window partially down and it resulted in the rear of the cab drenched with water from a heavy thunderstorm the night before. With how uninviting and busy all the service hosts were that morning, I was too disgusted to go back in and voice my complaint. The overriding concern is that your techs should be trained to fix the single part that is broken on a system and not replace the entire system at risk of getting a call back for a recurrence of the original issue. If that is the philosophy behind it, why not just scrap the whole truck and replace it, just to be on the safe side. Your team has to be better than this. More

Prompt appointment, prompt service. I would highly recommend. Very courteous service personnel, and comfortable waiting area. I would highly recommend. Very courteous service personnel, and comfortable waiting area. More

Toyota dealer is always on time for your car service plus they have a shuttle service they have a shuttle service More

My 1st visit to the Service Center. Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Lookin Simon cheerfully greeted me and took care of my we owe you. It was fast. I asked Simon if he could be my person in Service and he has obliged. Looking forward to excellent service and no headaches with my new Toyota More

The person who did the maintenance didn’t reset the screen, and didn’t check the liquids. screen, and didn’t check the liquids. More

Clean service area. Wait time was about what was stated by Simon before the work started Wait time was about what was stated by Simon before the work started More