Cobb County Toyota - Service Center

I would not recommend getting your car serviced at this location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick location I was not told the customer service person that was assigned to my recall visit was on lunch. I was waiting for a courtesy shuttle to pick me up from a local store after being told my car was ready. I was told in a text my car was ready after being told two different time lines which was not the problem but it started the incompetent and horrible customer service afterward. When the CSA texted me my car was ready I texted back “ok I will need a shuttle back to dealership. “ Up to that point the interaction texts were within a consistent return that didn't keep me guessing. 20 minutes later after waiting outside the store for a shuttle because I didn't want to miss it. I texted my CSA a question of how long do you think the shuttle will be. Not a big deal I just can wait but could have gone next door to eat and sit down. No response. Around 10 minutes later I texted Hello! And no response. I ended up calling the Toyota repair number and was told CSA had gone to lunch and it had been 40 minutes of no response or time given for a wait. I didn't mind waiting. I just wanted someone to tell me when a shuttle was coming. I didn't care how long I just needed to see if I had time to go next door, sit down and eat while I wait. But since my CSA failed to text me she was going to lunch and no one would be available to take care of any questions ( I felt abandoned ) After calling them into my 40 minutes of no one responding because the manager said they don't check their texts all day why do I feel I am more important than the other people waiting on a shuttle I knew I was talking to an incompetent, horrible customer service person that I described his CSA as. It made sense why she dropped me with no responses because her manager has taught her the customer doesn't matter. Communication with the customer and timelines do not matter. I was even told by the CSA person on the phone that she would have my CSA person text me even though she told me she was on lunch. How long? Who knows? She said she would have someone from the courtesy shuttle text me when on the way. I never received a text back from the CSA even after her lunch. Because according to her manager who didn't even tell me he was the mgr. He was not talking to me because I called her names. So here are the names I called her from my experience of no text for 40 minutes, no phone call from the courtesy shuttle until 1 hour and 15 minutes to say they are on their way only after I call again the second time after an hour of being dropped from any communications from my CSA person. Incompetent and horrible service. I had no idea what to do because according to the “manager” they think I thought I was better than all the other people waiting before me. He didn't hear the part where the frustration is. The frustration of being dumped by the CSA while she went to lunch and I feel stranded at a local store where I was waiting for my car to be fixed so the courtesy shuttle had taken me there. When I arrived back at the repair section. The manager got angry “ he was angry” because I called the CSA incompetent and had horrible service. He said he wasn't talking to anyone that calls people names. He gave me a 1800 to the TOYOTA Distribution center in Texas when I asked to speak to someone He didn't even reveal he was the mgr when I stepped away from releasing my paperwork. I went inside to ask about management and they pointed to the person who was pretending he was just a CSA booth repair person. I went back to the Booth B and I felt as if I was trying to calm him down because he talked over me with look at your texts they are back to back no one can respond in demand like that. I said she was on lunch and she didn't tell me. Plus he said Im not talking to you. Once again Incompetent & horrible service and the manager's temper couldn't handle a customer's experience feedback. More

When i came to pick up my car, I found it unlocked. When I got inside, my dash camera was completely unplugged like it was being taken out. I had my car in for brake service. When I called Katie ba When I got inside, my dash camera was completely unplugged like it was being taken out. I had my car in for brake service. When I called Katie back and told her, she said she would ask her technician and call me right back. It has been 24 hours and I have not spoken with her or anyone from the service department. I called earlier and the call person said she was with a customer and sent her a text message with my name and number and still no return call. More

They were efficient. I was in & out in an hour or so & good to go for another year. I was in & out in an hour or so & good to go for another year. More

Had oil change and tire rotation. Received txt the day before regarding a coupon offering for the oil change service. Was worth the trip to Cobb County Toyota as I was due for both Received txt the day before regarding a coupon offering for the oil change service. Was worth the trip to Cobb County Toyota as I was due for both items. Received quote for 120,000 mile service which will be my next service to pursue. A little disappointed in the parts pricing for iridium plugs as I can get identical ones from same manufacturer for 1/4 the price, same is true for filters. Overall though, happy with the most recent service, in and out in about an hour. More

Raven need more training and Zack is a joke telling me that I need balancing and alignment because he stated that my tired are wearing on the outside o the tires on a new 2024 Rav4 with 8,000 miles and I that I need balancing and alignment because he stated that my tired are wearing on the outside o the tires on a new 2024 Rav4 with 8,000 miles and I work from home. Come on please. More

They serviced my vehicle and had it ready for me as promised. I was on a tight schedule. promised. I was on a tight schedule. More

Working with Anthony Sullivan is always great. He greets me by name, makes good eye contact, treats me respectfully while explaining what needs to be done and patiently answers all of my question He greets me by name, makes good eye contact, treats me respectfully while explaining what needs to be done and patiently answers all of my questions. More

Austin Meek has been amazing! I’ve been trusting him with my vehicle needs for years and has never disappointed me. I trust him with my vehicles and all input he has for the best I’ve been trusting him with my vehicle needs for years and has never disappointed me. I trust him with my vehicles and all input he has for the best outcome. I’ve always recommended him Ana is my to go person when it comes to my vehicle. More

Long story short, the service was slow, took half the day for a simple recall inspection, and my service advisor, Anthony Sullivan, disappeared from his desk for 30 minutes while my car was ready to leave, I for a simple recall inspection, and my service advisor, Anthony Sullivan, disappeared from his desk for 30 minutes while my car was ready to leave, I asked the nearby advisors if they could help me but they just said they would call Anthony and let him know I was waiting instead of just checking me out. I will not be returning to this location. More

I went with my son to have tires installed on March 14, 2025. We met with the service advisor, Anthony Sullivan, since he was on the appointment that had been previously set up. We were given an estimate 2025. We met with the service advisor, Anthony Sullivan, since he was on the appointment that had been previously set up. We were given an estimated time of completion and went to do some errands. When we returned, after getting notified the car was ready, we waited at Anthony's desk. I want to be clear that anything negative in this review is NOT directed to him. He was not available at the time. We stood at his desk for at least 10 minutes. The service advisors on each side had gotten up a couple of times to go into the service bay and come back. Neither one offered to see where our advisor was. I finally asked one of them and he said he would make sure Anthony was aware of us waiting. After a few more minutes of nothing, I asked the advisor on the other side if he could get us checked out. He said that they try to have the same advisor do the check in and check out. But he then paged our advisor. They first advisor I asked did not page anyone. Again, the two advisors on each side of Anthony's desk got up to do whatever they were doing and came back without saying a word. Finally, I walked across to the other side and approached another advisor. I was really annoyed by this point and told him how long we had waited and would he please get us checked out. He was very apologetic and took care of us. I didn't pay attention to his name. But he did the right thing. The other two advisors on each side of Anthony's desk need some training. Overall, I do not have a problem with this dealership. I have typically been treated very well there. This day was not on par with the experiences I have had in the past. More