Cobb County Toyota - Service Center

My advisor was fine but The reps that make the appointments don’t know what they’re doing. When I called to make my appointment I explained in detail the issues I was having. When I arrived for my appointments don’t know what they’re doing. When I called to make my appointment I explained in detail the issues I was having. When I arrived for my appointment I was told that there were no technicians available to examine my car and that I’d have to leave it all day. I wasn’t able to leave my car overnight so I left. Then I got a text from the dealer that said I was a “no show” and did I want to reschedule the appointment! Very poor service. More

Once again the service dept proves its ineptitude. 15,000 service, tires rotated. Tire pressure should be 33 psi front and 30 rear and this is close to what it was when I brought it in. When I got 15,000 service, tires rotated. Tire pressure should be 33 psi front and 30 rear and this is close to what it was when I brought it in. When I got the car back, the right front was 38, left front was 30, right rear was 26 and right rear was 33. How hard can it be to get the pressure correct? Makes me wonder what else was done improperly or not at all. More

Service writer JC Cooper always does a fine job with all of our vehicles. Quick and thorough on maintaining our cars and truck. of our vehicles. Quick and thorough on maintaining our cars and truck. More

Great service as always. I completed the 30000 mile service and Brenton went over all items with me and helped with the correct ones which should be included I completed the 30000 mile service and Brenton went over all items with me and helped with the correct ones which should be included More

Courteous employees. My son brought his 2019 Tacoma in for service at around 66,000 miles in March. The 60K service specifies a transmission service. Unfortunately, Cobb My son brought his 2019 Tacoma in for service at around 66,000 miles in March. The 60K service specifies a transmission service. Unfortunately, Cobb County Toyota’s service adviser did not add that to the service. 2,000 miles later, the truck was diagnosed with needing a new transmission torque converter. Research indicates that low transmission fluid can cause issues with the converter. The estimate for the new torque converter is about $4,000. We are not very happy. More

Everyone was super friendly and professional. Nobody tried to upsell me anything which is always a plus. In addition to that, they have a complimentary shuttle service so I dont have to sit at th Nobody tried to upsell me anything which is always a plus. In addition to that, they have a complimentary shuttle service so I dont have to sit at the dealership for hours. This sets the bar for other dealerships. More

I've found Cobb County Toyota to be consistently competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In t competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In today's environment, It is difficult to get to know people there personally. Also communication is a weak point. The good service writers leave a 4:00 on the dot. Forget speaking with them after 4:00 pm. Also, they are gone during the lunch hour. To get a return of call from them is near impossible. The rental car I got from them, which I paid for, was dirty. Also, it flashed "maintenance required" the whole time. I expected better!!! More

Have used Cobb County Toyota for the last 25 years, both in purchasing , leasing and service. In all of these I am pleased with sales and service. But the best service department I have ever sed in my 84 ye in purchasing , leasing and service. In all of these I am pleased with sales and service. But the best service department I have ever sed in my 84 years. More

They installed my wheel hub caps incorrectly and they almost fell off while on highway. almost fell off while on highway. More

Brought my car in for service, was charged a $90 diagnostic fee only to be told there was nothing wrong with the vehicle. Brought it in a second time because I continued to receive alerts and was ag diagnostic fee only to be told there was nothing wrong with the vehicle. Brought it in a second time because I continued to receive alerts and was again told there was nothing wrong. So, I took the vehicle to another dealership in the area and turns out there is a significant issue with the electrical system that was easily found within an hour of servicing my vehicle. I will never return to Cobb Toyota. More