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Cole Valley Cadillac

Warren, OH

4.5
217 Reviews
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4111 Elm Road NE

Warren, OH

44483

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Showing 217 reviews

September 16, 2026

Loved my sales person person! but when I got the car there were a lot of things wrong with it windshield wiper was ripped on the front they're going to do other work when the par More

by nw1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2026

I appreciated the attentiveness of every detail and great customer service provided to me throughout the entire process More

by cbell15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sember
Sep 09, 2026 -

Cole Valley Cadillac responded

Knowing that our attention to detail and customer service throughout the process met your expectations means a lot to our team. We’re honored you chose to purchase your new Escalade with us. Grace Cole Internet Manager graceh@colecars.net

September 07, 2026

Quick to get appointment, took a bit longer than expected but so glad they fixed the issue, staff pleasant and eager to help More

by cathyheikkila3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2026

Katie has worked with me since I bought my car. She is amazing. Great service and she is very professional. Definitely management material. Not many places have employees that go above and beyond l More

by Mgayhart0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2026 -

Cole Valley Cadillac responded

Knowing that Katie has gone above and beyond for you since your initial purchase means a lot to our service team. We’re honored her dedication shines through every service visit for your Cadillac CT5. Grace Cole Internet Manager graceh@colecars.net

August 31, 2026

I am impressed with all the staff and the amount of time (not long at all) to do the maintenance on my car. Great job!! More

by dpetro95
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2026 -

Cole Valley Cadillac responded

Knowing you were impressed with our staff and the swift maintenance on your Cadillac ATS means a lot to our service department. Our team is pleased we could complete the work so efficiently for you. Grace Cole Internet Manager graceh@colecars.net

August 26, 2026

Cole Valley is very accomodating and the service techs keep you fully informed through the process. More

by fordcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2026 -

Cole Valley Cadillac responded

Knowing that you found our team accommodating and appreciated being kept fully informed during the service on your Chevrolet Equinox is rewarding. Your kind words and five-star rating mean a lot to us. Grace Cole Internet Manager graceh@colecars.net

August 19, 2026

I did not have a great experience. The price seemed reasonable, and they initially offered a fair amount for my trade-in. But, on the day of purchase, they claimed they needed to repla More

by ray@rayabel.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Spencer
Aug 20, 2026 -

Cole Valley Cadillac responded

Ray, our initial trade-in estimates are subject to a final in-person inspection. During the evaluation on the day of purchase, we noted low tire tread requiring immediate replacement and existing curb rash, which led to the adjustment in the final trade allowance. We apologize for any frustration this caused and hope you enjoy your new Cadillac XT4.

August 19, 2026

the staff goes out of their way to get the job done! We are very pleased with the care! More

by montydc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2026 -

Cole Valley Cadillac responded

Thanks for the five-star rating and for noting how our team went above and beyond. Knowing you’re pleased with the care we provided to your Cadillac XT6 means a lot to our service department. Grace Cole Internet Manager graceh@colecars.net

August 15, 2026

Made the car buying experience easy and quick. I definitely recommend going to them for your next car. More

by twilliams1710
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer and Grace
Aug 19, 2026 -

Cole Valley Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Grace Cole Internet Manager graceh@colecars.net

August 12, 2026

Good service. Last 4 visits I have asked for a car wash and never get one with my oil change. What is the key to do so? More

by tconn72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Stowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2026 -

Cole Valley Cadillac responded

Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net

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