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Cole Valley Cadillac

Warren, OH

Overview
Employees
Reviews
Vehicles
4.4
239 Reviews
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4111 Elm Road NE

Warren, OH

44483

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Showing 239 reviews

November 07, 2026

I have known the Cole family for years. This is my fourth automobile purchase from the dealer. They have all been great vehicles. Team is always easy to deal with and NO pressure. Cole alwa More

by dfalatic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Cornicelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2026 -

Cole Valley Cadillac responded

After four vehicle purchases from our dealership, your continued support means a great deal to our team. We're glad working with us has felt relaxed and straightforward, and we hope you enjoy your Nissan Murano! Grace Cole Internet Manager graceh@colecars.net

November 06, 2026

The entire dealership staff is warm friendly and extremely professional. They were helpful and patient and made the entire process enjoyable More

by sallienann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Cole. Shannon Montgomery
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Nov 07, 2026 -

Cole Valley Cadillac responded

We're glad our team's welcoming approach and patience made purchasing your Cadillac XT5 such a pleasure. Thank you for the five stars! Grace Cole Internet Manager graceh@colecars.net

November 06, 2026

Great service, attentive to the problem I have with water pump. Said it would be done about 2 days and it was. No complaints always go to Cole Valley. More

by chefdkp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Whitcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2026 -

Cole Valley Cadillac responded

We’re glad our team gave the water pump concern on your Cadillac CTS the attention it needed. Thank you for continuing to choose our service department. Grace Cole Internet Manager graceh@colecars.net

November 04, 2026

Friendly, good value, quick to respond, flexible, easy to work with, did what they said on time More

by milesjdm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Maderitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Cornicelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2026 -

Cole Valley Cadillac responded

We're pleased your used Cadillac Escalade purchase felt straightforward and our team accommodated your needs, communicated promptly, and followed through on time. Thank you for the five-star rating! Grace Cole Internet Manager graceh@colecars.net

November 04, 2026

Good service provided every time I am there. Will keep using them in the future. More

by michaelbaca1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 04, 2026 -

Cole Valley Cadillac responded

Hearing that the service on your Cadillac XT6 consistently meets your expectations means a lot to our team. Thank you for choosing to keep coming back to us! Grace Cole Internet Manager graceh@colecars.net

November 04, 2026

The problems I took the car in for still exist. I was told the problem I am having with the backup camera is normal. Not Happy My Lincoln, Dodge and Jeep don't have this problem! ~ More

by Dawgsin99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 04, 2026 -

Cole Valley Cadillac responded

Thank you for bringing this to our attention. We are sorry to hear that the original issue persists and that you were left dissatisfied with the explanation regarding your backup camera. Your feedback is important to us, and we would like the chance to investigate this further. Please contact our Service Manager Ken directly at (330) 372-1665 so we can review your repair order and discuss next steps. Sincerely, Cole Valley Cadillac Team

November 04, 2026

No one really reached out to address my issue I had to go to them and all I got was shrugged shoulders 30 yrs coming there probably ending soon More

by raynaudhand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Cornicelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Whitcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2026 -

Cole Valley Cadillac responded

Thank you for bringing this to our attention, and we sincerely apologize for your recent experience. After 30 years of loyal business, you deserve far better than passive service and unanswered concerns. We take this very seriously and want to personally investigate what happened and make things right. Please share your full name, phone number, and repair order number by emailing us directly at graceh@colecars.net or calling (330) 372-1665. We deeply value your long-standing trust and hope for the opportunity to retain your business. Sincerely, Grace Cole

November 03, 2026

Connie is amazing. Kept me in the loop and made sure I got every concern taken care of. More

by nicoleranttila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Whitcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connie Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 03, 2026 -

Cole Valley Cadillac responded

We’re pleased Connie kept you informed and ensured each concern with your Cadillac CT4 was addressed. Thank you for the five-star rating! Grace Cole Internet Manager graceh@colecars.net

October 29, 2026

Nice folks, no nonsense or runaround, great buying experience, really couldn't have gone better. No surprises. More

by BEYV
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Spencer Santti
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Oct 29, 2026 -

Cole Valley Cadillac responded

We're glad buying your new Cadillac XT5 felt straightforward and free of unexpected twists, and that our team made a positive impression. Thank you for all five stars! Grace Cole Internet Manager graceh@colecars.net

October 26, 2026

"I’ve historically received excellent service here, which made my experience during this recent repair visit particularly disappointing. There was a major lack of communication across the entire service team More

by mengler6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie
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Oct 27, 2026 -

Cole Valley Cadillac responded

Dear mengler6, Thank you for taking the time to share your feedback with us. While we are so glad to hear that Connie provided helpful support and that you were happy with the quality of the repair itself, we sincerely apologize for the communication gaps you experienced. Keeping you in the dark regarding scheduling and updates is certainly not the standard of service we strive to provide, and we completely understand your frustration. We are actively addressing our internal communication flow to ensure our customers are kept fully informed every step of the way. If you would like to discuss your experience further, please feel free to reach out to us directly. We truly value your business and hope to provide you with the seamless, 5-star experience you've historically come to expect during your next visit. Best regards, Cole Valley Cadillac Team

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