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Colonial Cadillac - Service Center

Woburn, MA

4.7
989 Reviews

989 Reviews of Colonial Cadillac - Service Center

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May 15, 2023

Able to get in for service the same day. Service was performed with haste. Denise had paper work prepared so I was in and out without delay. More

by sam
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

Colonial Cadillac always takes care of my car by providing the highest quality service. They also arrange for me to have a car for long-term work. Everyone at the dealership is knowledgeable and f More

by DARLAMINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023

The dealership performed all service I requested very quickly and thoroughly. I was very happy with the sales department and service department. . More

by johnvac76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Lander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023

i write the samething on every evaluation! ! Exceptional marks for every aspect of the dealership! More

by RDEFELICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bradley
May 12, 2023

Professional and competent experience. Minimal wait time. Efficient & courteous. Will be back in the future. More

by drs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

work done on time. Peter was cordial.Car washed, Very happy with Colonial. I'll be back. More

by paultonello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Doing Business with Denie is a pleasure! ! Very Helpful! Also follows thru with what she says!! More

by TDIROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Cascio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Great personable team, Denise is a person you want greeting customers. Timeline to wait for service met my expectations More

by minchh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Leigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Renatta is a rockstar, she is very knowledgeable and explains things simply. Always a good experience at Colonial More

by ELOGUE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renata Starbranch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023

Unfortunately, it was rather difficult to get the status of the vehicle repair this time. I understand that the service adviser was sick and out of the office, but I wished someone else would follow it up More

by kats.jrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete Cascio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Vincent
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Colonial Cadillac responded

Good Morning. I'm sorry to hear your less than stellar experience. I will review this with my Service Manager Peter Vincent. I apologize this. Alex Rogers General manager.

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