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Colonial Chevrolet - Service Center

Acton, MA

4.6
640 Reviews
Call Service Center (978) 631-1211

640 Reviews of Colonial Chevrolet - Service Center

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July 15, 2025

Had an appointment for service, while I was there I looked at a trailblazer in the show room More

by eddiem06us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parrish Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

July 14, 2025

The bodyshop does amazing work! Everything just came out perfect and Monica and Trevor are very hard-working people that wanna make sure their customers are happy. I wouldn’t trus More

by SERVICE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Desimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

July 10, 2025

Not friendly or very helpful answering my question regarding the schedule for oil changes vs 7500 mile service. More

by sudburydave
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robyn Burst
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Colonial Chevrolet responded

Dave, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. John Woodland General Manager jwoodland@colonialchevrolet.com

June 29, 2025

Fast service , very satisfied with customer service and the service the truck received thank you More

by DENNISSMITH2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Desimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2025 -

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

June 27, 2025

Very positive experience. Steve was very friendly and helpful and work was done quickly. Will continue to trust Colonial Chevrolet. More

by c-jfralen
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Desimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Colonial Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Chevrolet. John Woodland General Manager jwoodland@colonialchevrolet.com

June 12, 2025

Acton dealership has great consumer service. Very knowledgeable and the salesman "Matt" and the people at service were great! Second car that I brought from Matt and 3 car overall More

by jeffborges13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

May 24, 2025

Work completed on time and well done. Friendly, helpful service desk. Great to have free shuttle service. More

by ROBCOMER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

May 22, 2025

Check in was a little slow. Coupon wasn't applied initially when requested on arrival. Had to remind at checkout. Overall, a good experience with Robert More

by teenarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Colonial Chevrolet responded

Teen, thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

May 22, 2025

Every sale has glitches I appreciated Jim's approach of resolving the issue instead of denying them. Common sense. John Dunne More

by jdunne25
Recommend Dealer
Yes
Employees Worked With
Jim McLoughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

May 14, 2025

Good People to do business with,Always happy with there service department. If you want your vehicle serviced right go to Colonial Chevrolet More

by ROGASR43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Boisvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Fahey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn Burst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Desimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025 -

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

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