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Colonial Ford of Plymouth
Plymouth, MA
3,150 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,150 reviews
May 21, 2020
The worst service experience of my life. Check your The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approach The worst service experience of my life. Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approached me within a few feet with a physical threat. Yes this really happened with Rick, the service manager right there. Now the back story. I brought my truck in last week for a simple recall service. This recall service involved door latches. After leaving it there over night, I drive home, back up into my garage and the backup camera located on the tailgate is not working. Never had this problem. Never, not once. I then call service and speak to Ian. I asked Ian of the recall involved work in the tailgate. He emphatically said no. I bring truck in, Kevin, who I originally spoke to with the recall said indeed yes they did work in the tailgate, there is a latch there as well. Why is this important, well if you worked in the area where the camera is, just maybe you messed up the camera. Seeing that this has never malfunctioned ever before. But nope, not what I was being told. The camera malfunction has nothing to do with what they did. In fact, Ian compared it to feeling great one day and getting sick the next day. After calls of confusion, lies and incompetence, they finally fixed it and emphatically said it still wasn’t their fault. I go to pick the truck up, go check out the work and there is a dent on my tailgate. There was never a dent there before. 100% fact. I detailed the truck after I got the recall. I call them with nobody answering. I walked in while the phone was ringing and Ian picked up phone as I was walking in. I almost laughed out loud. Didn’t answer when nobody was in there but when someone walks in , he answers. Rick, their service manager was also there. I told him about the dent and said bring it in. I said no chance I’m moving it. Come out and see yourself. He took a picture of the dent and said he will check the cameras to see if it was there prior. I asked him again if work was done to the tailgate and he said no. I said wait, how was the tailgate not worked on when the camera is attached to it and also Kevin said it was worked on with the recall. What’s the correct answer. I then pointed to Ian who was also out there and said this guy told me that the tailgate was never worked on from the beginning. And that is where all xxxx broke lose. He then came after me ( on video between 12:30 and 12:45PM). Rick the service manager said I was ignorant from the start. More
by Aucoincalendar
May 16, 2020
Highly Recommend We recently worked with George, Sean, Dell and Greg to purchase two vehicles for our business. George and Sean were patient, responsive and fair throu We recently worked with George, Sean, Dell and Greg to purchase two vehicles for our business. George and Sean were patient, responsive and fair throughout the entire vehicle selection and negotiation process. We purchased one new vehicle and one pre-owned vehicle. At no time did we feel pressured at all. Dell worked especially hard to get us the best rates possible on both commercial loans. Greg went over the final paperwork with us and was professional and patient throughout the process (I’m one who needs to fully understand every line item and how it all breaks down and he was fantastic with that). We plan on returning to Colonial for both personal and business purchases. Thank you George, Sean, Dell and Greg! More
by MARS Corp.
April 30, 2020
Very happy with the service from Sales. My fatherinlaw recommended Dell and glenn to help me find tbe right truck and was amazed at the sales dept.I met tne staff and noticed the proper processes in place recommended Dell and glenn to help me find tbe right truck and was amazed at the sales dept.I met tne staff and noticed the proper processes in place. More
by T.C.R.landscapeexcavation
April 30, 2020
Would like to thank DELL, SHAWN AND GLENN SMITH for making my daughters car buying experience a memorable one...dispite this difficult time we are facing.....this team did everything to make her happy making my daughters car buying experience a memorable one...dispite this difficult time we are facing.....this team did everything to make her happy with her purchase.....looking like a team of surgeons....😷 More
by Wnagle
April 29, 2020
I was wondering how i was going to look for a truck in this national pandemic but after being referred to glenn from my captain i was assured he would take the nessesary precautions to insure the saftey this national pandemic but after being referred to glenn from my captain i was assured he would take the nessesary precautions to insure the saftey to me. I appreciate the help from the management team. Class act and integrity all the way. More
by 12121952jeffford
April 29, 2020
I had an overall great experience at Colonial Ford. Glenn Smith was exceptional to deal with! He was very accommodating and courteous. I believe I got a very good deal. Smith was exceptional to deal with! He was very accommodating and courteous. I believe I got a very good deal. More
by stp1963
April 29, 2020
New F150 Purchase Went Very Smoothly Glenn Smith was very diligent under the difficult (pandemic) sales conditions in matching me up with the exact truck I wanted at a great price and get Glenn Smith was very diligent under the difficult (pandemic) sales conditions in matching me up with the exact truck I wanted at a great price and getting me out the door with a fair price for my trade-in.. Great use of text messaging, phone, and E-mail in facilitating rapid communication and exchange of information. Truck was ready with new bed insert and tonneau cover in just a day and disinfected before turning it over to me. More
by storerri
April 29, 2020
ABSOLUTELY NO COMPLAINTS! Glenn Smith is amazing and was very helpful to me. I am so happy with my purchase! :) Thank you Glenn for everything! very helpful to me. I am so happy with my purchase! :) Thank you Glenn for everything! More
by nicolenagle32
Employees Worked With
April 25, 2020
If you’re looking for a dealership that will make you feel part of their family, and do what they can to make a deal that works for both sides, go talk to Winston at Colonial. I recently purchased my dre feel part of their family, and do what they can to make a deal that works for both sides, go talk to Winston at Colonial. I recently purchased my dream car and from the first time I arrived to the dealership until leaving the lot with it, he kept me informed at every step and really made the process much simpler. There was a manufacturer defect in the radio (completely out of control of Colonial), but they diagnosed step after step until they traced it to the root cause. I appreciate that they didn’t take any short cuts that would have left the car needing repairs again in a month, as some others may try. It was a great effort and really solidified my confidence that this is a place I can trust to take care of my vehicle and that I will go back to again when purchasing my next Ford. More
by Erichudson92
April 01, 2020
Glenn was incredibly helpful with the entire process!! I decided to buy my Explorer at the end of my lease and I wasn't exactly sure how to do it. Glenn made the entire process so seamless and easy! He was I decided to buy my Explorer at the end of my lease and I wasn't exactly sure how to do it. Glenn made the entire process so seamless and easy! He was professional, courteous and patient. Glenn and Sean worked very hard to get us the best possible rate. This was all happening at the start of the COVID-19 social distancing, work shutdown process. They made sure they got the necessary paperwork done and there was no impact to the process. I can't thank Glenn and the entire team enough for their diligence with the process. On a personal note, even though we just met Glenn he made us feel very comfortable with the process and with him. I would highly recommend Glenn and Colonial Ford to our family and friends. More
by ksmcclain36
