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Colonial Ford - Service Center

Plymouth, MA

4.6
1,218 Reviews

1,218 Reviews of Colonial Ford - Service Center

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February 13, 2024

Anthony was terrific, he was very helpful and answered all of my questions. The prices are reasonable too. More

by JREYNOLDS508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

As always, I was treated in a professional manner. Nice touch to clean her up as well. Thanks Josh! More

by REMOOREJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Expensive but very professional crew and the customer service was outstanding I would highly recommend Plymouth Ford . More

by ricmic126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fixed a recall I had on m/v. Plus brakes and rotors..
February 11, 2024

Always a pleasure to deal with Colonial Ford. Bring my car in for service every time. Anthony and the whole service department are top notch. Highly recommended More

by TIM4590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

Lousy communication. If there is a problem, talk to me, I'm in the waiting area. Don't send me a text video of an issue after I left and then not respond to my reply. More

by GDELANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Bowens
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Colonial Ford of Plymouth responded

Mr. Delaney I agree 100% , we fell short of a world class guest experience and I would like the opportunity to learn and implement a process to prevent this in the future - would you please call me at 774-773-3536 Ron Almeida General Manager The Text was showing what was repaired at no charge to you if you recall the conversation Josh had with you while you were here .

February 08, 2024

Anthony is amazing and the team that worked on my truck. I have always have the best experience dealing with Anthony ! More

by SGKENNEALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

I called right when they opened and they said come right over. I had no appointment and was treated wonderfully. A great experience! More

by LISA@NANTUCKETREALESTATE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhaki Wholey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

I was very happy to be finished with my service in a timely manner much better than the last time and Anthony was great More

by WAM.011254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cristiani
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

Had a great experience the service was fast and Daniel dealt directly with my third party warranty company the process was as smooth as possible More

by wrdavis1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

You guys are doing a little better, only one mistake this time unlike previous visits where several mistakes were made. Such as installing new air filter on top of mouse nest, installing parking light bulb o More

by Kjbellefeuille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jamieson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Barnett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jhaki Wholey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cristiani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bowens
4.0
This rating includes all reviews, with more weight given to recent reviews.
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