Colonial Honda of Dartmouth

Bad customer service! Ordered parts online. No order updates after 2 weeks so I submitted inquiries through the website and by email but received no response. I called twice and was told the parts were updates after 2 weeks so I submitted inquiries through the website and by email but received no response. I called twice and was told the parts were in and would ship out today or tomorrow. I asked to speak to the manager and was placed on hold for a while. Then the same guy (not the manager) told me the parts would not be in until next week. He said the manager was in a meeting so I asked for a refund and for the manager to call me back. The manger never returned my call. I won’t be doing business with this dealership again. More

Many thanks! Superb service from everyone who helped us. Special thanks to sales consultant Nemesio Sousa! Great experience all around. I am a happy customer! That Superb service from everyone who helped us. Special thanks to sales consultant Nemesio Sousa! Great experience all around. I am a happy customer! That is why I came back to buy my 2nd new car. More

3rd Vehicle From Colonial Very happy with my experiences so far at Colonial of Dartmouth. The employees are always great to deal with and they work with you to make a deal that Very happy with my experiences so far at Colonial of Dartmouth. The employees are always great to deal with and they work with you to make a deal that works for both parties. My only improvement comment would be we observed many Colonial associates (not Ryan or Waleed) not using their masks properly or at all. And I think Colonial needs a comprehensive/communicated sanitation plan (facility and vehicles) to make customers feel comfortable More

10/10 experience. Nemesio was extremely helpful and wouldn’t recommend first time buyers to go anywhere else! I was able to get a newer car with only 8k miles on it ! wouldn’t recommend first time buyers to go anywhere else! I was able to get a newer car with only 8k miles on it ! More

My experience at Colonial Honda of Dartmouth will be one unforgettable. Ms.Melendez ensured I was well taken care of. She helped me explore every single option at my disposal including trim levels for those unforgettable. Ms.Melendez ensured I was well taken care of. She helped me explore every single option at my disposal including trim levels for those options. Finally after taking into consideration my budget, we were able to pick an option that best suited me. Also had the pleasure to work with Mr. Shah, extremely professional but personable allowing for everything to transition smoothly. Extremely grateful for the one in a lifetime deal, definitely will be coming to purchase my next vehicle here when the time comes! Very satisfied!!! More

New CRV Wonderful experience purchasing my new Honda CRV EX L. This is my 3rd new CRV purchased at this dealership. So glad I keep going back. Wonderful experience purchasing my new Honda CRV EX L. This is my 3rd new CRV purchased at this dealership. So glad I keep going back. More

Excellent Service! My 2019 CR-V was due for a 15k mile maintenance and I know those take a few hours. I called and explained to Jeff in the service department that I am My 2019 CR-V was due for a 15k mile maintenance and I know those take a few hours. I called and explained to Jeff in the service department that I am pregnant and I'm not supposed to be exposed to people like sitting in the waiting room due to COVID-19, but i really wanted and needed to get my car serviced. He told me not to worry, to take care of myself and my baby. They came and picked my car up for me, serviced it, and brought it back when it was done and i just paid over the phone. I am extremely grateful! This is my second vehicle purchase from this dealership and I would definitely recommend using them to my friends and family in the future! More

Very thankful for the wonderful and facilitated experience. Will surely recommend this dealership in the future. Thank you very much! Special shout out to Waleed. experience. Will surely recommend this dealership in the future. Thank you very much! Special shout out to Waleed. More

New Vehicle Lease Excellent customer service in leasing new vehicle. Waleed and Ryan were very accomodating and efficient in executing the transition from an expiring Excellent customer service in leasing new vehicle. Waleed and Ryan were very accomodating and efficient in executing the transition from an expiring lease on a 2017 Pilot to a new lease on a 2020 Pilot.. More

New CRV We needed to return a leased HRV during the pandemic. We wanted to upgrade to a CRV. The service here was outstanding both on the phone and in person We needed to return a leased HRV during the pandemic. We wanted to upgrade to a CRV. The service here was outstanding both on the phone and in person. They were waiting for us when we arrived and we completed the return and the new lease on the CRV in less than 2.5 hours. We appreciated the swiftness of the transaction immensely. More