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Colonial Honda of Dartmouth - Service Center
Dartmouth, MA
77 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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77 Reviews of Colonial Honda of Dartmouth - Service Center
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May 11, 2019
Horrible service experience I'd been coming to this dealer to have my cars serviced for 6 years. I had a 2012 civic and currently have a 2011 crv. Brought it in for oil change, t I'd been coming to this dealer to have my cars serviced for 6 years. I had a 2012 civic and currently have a 2011 crv. Brought it in for oil change, tire rotation and any other suggested services. Left two hours later and the car was now shimmying at /over 60mph and when it brakes. Bring it back. The tires weren't balanced, only rotated. The customer has to ask for the tires to be balanced. First time I've ever heard of that. They balance the tires. I'm told the mechanic drove it and it's fine. I leave. Its still shimmying when it brakes. Back now for a third time in the same day. The rotors need to be addressed. Which wasn't done when the tires were rotated or the brakes inspected earlier. Despite knowing that dealerships charge more for service, I had been loyal to this place for 6years. I lost faith in their ability to do good, safe work on my car today and will not purchase from them again. More
by Janet123
Employees Worked With
Bruce, service dept. Don't know the name of the mechanic.
April 16, 2019
Jeep Sahara Colonial took care of my issues quickly and very professional , I like the people at this dealership, I would go back again, Thank you for a great exp Colonial took care of my issues quickly and very professional , I like the people at this dealership, I would go back again, Thank you for a great experiance More
by bbbike
Employees Worked With
Justin Luiz, Manny Ramos, Jason Lopes , Stephan Barlatier, Samantha Saylor
December 27, 2018
My Wonderful Experience What a wonderful surprise happened to me today after my oil change.I just had another great experience with Andrea at Colonial Honda of Dartmouth who What a wonderful surprise happened to me today after my oil change.I just had another great experience with Andrea at Colonial Honda of Dartmouth who helped me lease a new 2019 Honda Civic Sport. Ron & I appreciate Andrea's dynamic personality and patience. In addition, she is extremely knowledgeable and super helpful including her detailed instructions all about my new car. I am thankful. Sincerely, Marilyn Zannini More
by Mrs. Z
Employees Worked With
December 13, 2018
I'm Very grateful for my new Honda Im very happy for this great deal, and I want to say thank you to Edward and Waleed for the wonderful work you guys do, very professional and helpful, Im very happy for this great deal, and I want to say thank you to Edward and Waleed for the wonderful work you guys do, very professional and helpful, this is the way to be successful.. Happy holidays More
by Ysa86
November 12, 2018
Amazing customer service!!!! I was hearing a strange noise on a tire and contacted Desiree who I bought my car from. She was more than happy to help and scheduled me an appointme I was hearing a strange noise on a tire and contacted Desiree who I bought my car from. She was more than happy to help and scheduled me an appointment with Justin in service. I had to go back a few times to get it permanently fixed as they were waiting for a part. Justin greeted me with a smile everytime and was so helpful with anything I needed. I only waited about 30 minutes, and I was good to go. I even got a coupon for my next oil change! Everyone is very helpful at Honda and I recommend them to everyone!!! More
by AshleyO
October 05, 2018
Satisfied Customer Christopher Ferreira has been a great help to me. He has helped me with questions and I am very satisfied. When I have been to the service department, Christopher Ferreira has been a great help to me. He has helped me with questions and I am very satisfied. When I have been to the service department, I have been very happy with the workers and the service. More
by Rae956
Employees Worked With
Chris Ferreira
October 03, 2018
AMAZING Went in with my sister to buy her Honda Accord. Jason was amazing not only to my sister but to me also. He answered all my questions and offered to he Went in with my sister to buy her Honda Accord. Jason was amazing not only to my sister but to me also. He answered all my questions and offered to help me find my next cause when I was ready!! such a great sales man will definitely recommend everyone to him!! Keep up the great work More
by Cila
Employees Worked With
Jason Lopes
July 27, 2018
Excellent customer service I bought a new HRV I 2016 and in the summer of 2017 I noticed a funny noise. It took a few visits to diagnose the problem and fix it, but Justin was I bought a new HRV I 2016 and in the summer of 2017 I noticed a funny noise. It took a few visits to diagnose the problem and fix it, but Justin was always patient and understanding of my concerns until we figured it out. It was repaired under Warranty, and I am very happy with my car as well as my choice of dealerships. My sales person, Barry Otto was with me every step of the way and always took time to sit and visit with me when he saw me in the waiting area. I can’t say enough good things about Barry and Justin! More
by Eileen Fairbanks
Employees Worked With
Barry Otto, Justin Luiz
July 26, 2018
Service with a smile Just want to say thank you to Ric, Barry, Erin and all the other guys in service/Sales/ parts for always being there and helping myself and my family. Just want to say thank you to Ric, Barry, Erin and all the other guys in service/Sales/ parts for always being there and helping myself and my family. Love those Honda’s More
by Honda Paul
Employees Worked With
Ric Ferreira, Barry Otto, Gil Helder, Erin Moore
September 30, 2017
5 STAR SERVICE JUSTIN IS A TOP CUSTOMER SERVICE REPRESENTATIVE. VERY HELPFUL AND KNOWLEDGEABLE IN ALL ASPECTS. DOES HIS JOB VERY WELL AND GOES ABOVE AND BEYOND TO MA JUSTIN IS A TOP CUSTOMER SERVICE REPRESENTATIVE. VERY HELPFUL AND KNOWLEDGEABLE IN ALL ASPECTS. DOES HIS JOB VERY WELL AND GOES ABOVE AND BEYOND TO MAKE SURE YOU ARE 100% HAPPY WITH YOUR SERVICE. More
by CassandraMarie
Employees Worked With
Justin Luiz
