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Colonial Honda of Dartmouth - Service Center
Dartmouth, MA
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Colonial Honda of Dartmouth - Service Center
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May 29, 2020
Excellent Service! My 2019 CR-V was due for a 15k mile maintenance and I know those take a few hours. I called and explained to Jeff in the service department that I am My 2019 CR-V was due for a 15k mile maintenance and I know those take a few hours. I called and explained to Jeff in the service department that I am pregnant and I'm not supposed to be exposed to people like sitting in the waiting room due to COVID-19, but i really wanted and needed to get my car serviced. He told me not to worry, to take care of myself and my baby. They came and picked my car up for me, serviced it, and brought it back when it was done and i just paid over the phone. I am extremely grateful! This is my second vehicle purchase from this dealership and I would definitely recommend using them to my friends and family in the future! More
by Kwap17
Employees Worked With
Jeff
Helpful December 17, 2019
Updated Review This is an update to my previous review. The dealership management team of Colonial Honda replied to my concern and took care of the situation. This is an update to my previous review. The dealership management team of Colonial Honda replied to my concern and took care of the situation. More
by battistaa
July 26, 2019
Oil change/inspection service I went for my oil change/inspection and Justin at Colonial Honda provided great customer service! He made sure everything that needed to be checked/fi I went for my oil change/inspection and Justin at Colonial Honda provided great customer service! He made sure everything that needed to be checked/filled was good, washed my car, and applied a coupon. Afterwards, I realized I had another coupon that expired and he took that coupon as well, saving me $35 off my oil change/inspection/wheel alignment. He was very easy to work with. More
by CC
Employees Worked With
Justin Luiz
June 19, 2019
LIARS Bought my Certified Honda from Colonial Honda and in a few months the starter was grinding every once in a while. I brought it in and it did not grin Bought my Certified Honda from Colonial Honda and in a few months the starter was grinding every once in a while. I brought it in and it did not grind for them. They told me that there was nothing they could do until it did it for them and that the starter would be covered under the drive train warranty. I did not worry about it and figured I would bring it back when it got worse. Months later, it did get worse, so I brought it back again. This time, they told me I needed a new starter and it was NOT covered under the drive train warranty. I said I was not happy because they told me it would be covered. The service manager said "you being unhappy does not extend your bumper to bumper warranty". RUDE. I am selling the car and going back to a Toyota product. More
by ddkb
Employees Worked With
believe the mangers name was Scott
May 11, 2019
Horrible service experience I'd been coming to this dealer to have my cars serviced for 6 years. I had a 2012 civic and currently have a 2011 crv. Brought it in for oil change, t I'd been coming to this dealer to have my cars serviced for 6 years. I had a 2012 civic and currently have a 2011 crv. Brought it in for oil change, tire rotation and any other suggested services. Left two hours later and the car was now shimmying at /over 60mph and when it brakes. Bring it back. The tires weren't balanced, only rotated. The customer has to ask for the tires to be balanced. First time I've ever heard of that. They balance the tires. I'm told the mechanic drove it and it's fine. I leave. Its still shimmying when it brakes. Back now for a third time in the same day. The rotors need to be addressed. Which wasn't done when the tires were rotated or the brakes inspected earlier. Despite knowing that dealerships charge more for service, I had been loyal to this place for 6years. I lost faith in their ability to do good, safe work on my car today and will not purchase from them again. More
by Janet123
Employees Worked With
Bruce, service dept. Don't know the name of the mechanic.
April 16, 2019
Jeep Sahara Colonial took care of my issues quickly and very professional , I like the people at this dealership, I would go back again, Thank you for a great exp Colonial took care of my issues quickly and very professional , I like the people at this dealership, I would go back again, Thank you for a great experiance More
by bbbike
Employees Worked With
Justin Luiz, Manny Ramos, Jason Lopes , Stephan Barlatier, Samantha Saylor
December 27, 2018
My Wonderful Experience What a wonderful surprise happened to me today after my oil change.I just had another great experience with Andrea at Colonial Honda of Dartmouth who What a wonderful surprise happened to me today after my oil change.I just had another great experience with Andrea at Colonial Honda of Dartmouth who helped me lease a new 2019 Honda Civic Sport. Ron & I appreciate Andrea's dynamic personality and patience. In addition, she is extremely knowledgeable and super helpful including her detailed instructions all about my new car. I am thankful. Sincerely, Marilyn Zannini More
by Mrs. Z
Employees Worked With
December 12, 2018
I'm Very grateful for my new Honda Im very happy for this great deal, and I want to say thank you to Edward and Waleed for the wonderful work you guys do, very professional and helpful, Im very happy for this great deal, and I want to say thank you to Edward and Waleed for the wonderful work you guys do, very professional and helpful, this is the way to be successful.. Happy holidays More
by Ysa86
November 12, 2018
Amazing customer service!!!! I was hearing a strange noise on a tire and contacted Desiree who I bought my car from. She was more than happy to help and scheduled me an appointme I was hearing a strange noise on a tire and contacted Desiree who I bought my car from. She was more than happy to help and scheduled me an appointment with Justin in service. I had to go back a few times to get it permanently fixed as they were waiting for a part. Justin greeted me with a smile everytime and was so helpful with anything I needed. I only waited about 30 minutes, and I was good to go. I even got a coupon for my next oil change! Everyone is very helpful at Honda and I recommend them to everyone!!! More
by AshleyO
October 05, 2018
Satisfied Customer Christopher Ferreira has been a great help to me. He has helped me with questions and I am very satisfied. When I have been to the service department, Christopher Ferreira has been a great help to me. He has helped me with questions and I am very satisfied. When I have been to the service department, I have been very happy with the workers and the service. More
by Rae956
Employees Worked With
Chris Ferreira
