Colonial Nissan of Medford

The BEST! They care and treat you like family! They take care of you right away, I’m a customer for life!!!! They care and treat you like family! They take care of you right away, I’m a customer for life!!!! More

My experience with this company was horrible. I bought a 2015 Nissan Juke on August 29th and that was a big mistake. I traveled all the way from Connecticut to Massachusetts, almost 3Hrs to look I bought a 2015 Nissan Juke on August 29th and that was a big mistake. I traveled all the way from Connecticut to Massachusetts, almost 3Hrs to look at the vehicle, when I test drove it with the sales rep, I noticed the indicator switch was malfunctioning. Sometimes the light on the dashboard comes on and you hear the ticking and other times it doesn't and you do not hear the ticking. I also connected my OBD-2 reader infront of the sales rep, to check if there were any issues with the vehicle and it kept saying cannot connect. My reader was and is still working fine, so I know it was something with the car's port. I have used it on a few different vehicles in the pass and it worked just fine. Also, the volume knob on the radio was malfunctioning (when you try to turn it up the volume goes down and vice versa). I saw these few issues as cosmetic issues that were fixable, therefore I still decided to go along with the purchase, with the promise of the dealership that these issues will be taken care of. A few days later the sales rep messaged me to let me know that the indicator was checked and fixed, he also stated that their mechanic checked the OBD-2 port with their scanner and it's working fine. He also, stated that the volume knob issue was not a part of their reconditioning process and therefore that will be as is. After receiving the vehicle, non of the stated issues were fixed, they remain the same, plus after jacking up the vehicle at my home I then noticed that almost the entire under carriage (bottom) of the vehicle is rusted. The control arm that connects to the wheels, the shocks, bolts, parts of the frame, and the oil pan are all rusted. I am almost afraid to drive it, being concerned that the wheels might break off if I hit a pot hole or something. "I WAS SOLD A LEMON" by Colonial Nissan. I sent the pictures of the rust to the sales rep and I called the General manager and left a message and I haven't got a call back yet from the manager. I've never had a car buying experience like this before. More

I experienced good service over at Nissan in Medford, one of my better experiences dealing with dealerships. of my better experiences dealing with dealerships. More

Jonathan was great! Very happy with my purchase. The whole process was quick and smooth. Very happy with my purchase. The whole process was quick and smooth. More

The entire process, from the initial phone call to receiving the vehicle, was fantastic. They kept me updated via text for each step, allowing me to plan my day accordingly. receiving the vehicle, was fantastic. They kept me updated via text for each step, allowing me to plan my day accordingly. More

I am deeply disappointed with the service department at Colonial Nissan of Medford. I brought my 2022 Nissan Pathfinder SL Premium package AWD in for a battery replacement, engine oil change, and transmiss Colonial Nissan of Medford. I brought my 2022 Nissan Pathfinder SL Premium package AWD in for a battery replacement, engine oil change, and transmission fluid change. The entire experience showed a complete lack of professionalism and care.  First, this is already the second time the battery has gone bad in less than 5 years. It previously failed after just 2 years and was replaced under warranty. Even though Nissan offers an 84-month warranty, they prorate the cost unless it is replaced before a certain period, which is incredibly frustrating for a premium vehicle.  When I called ahead, I got a clear quote for the work. However, when I arrived, the representative tried to charge me an inflated price by claiming my transmission was "bigger than the general quote." This makes no sense, as they already had my exact vehicle details and I have serviced my car here before. While the General Manager was helpful and adjusted the invoice back to the agreed-upon phone quote, the initial upcharging attempt left a bad taste in my mouth.  The real problems started when I looked under the hood. The technician was clearly too lazy to gently remove the battery insulation cover and just cut right through it. While it is not a critical thing for the car battery, it shows zero respect for a customer’s property.  Worse than that, I discovered oil spots on my driveway. When I looked underneath the vehicle, I found transmission fluid actively leaking because the drain bolt was left loose. This is an absolute disaster. Leaving a transmission bolt loose at an official dealership is completely unacceptable and breaches standard safety protocols.  I paid dealership prices to get the highest level of care for my vehicle. Instead, I received careless service that a cheap, independent mechanic shop would have done better. Now I have to take a day off work and spend my own time dealing with Nissan to get this hazardous mistake corrected. Disappointed and annoyed for what I got. More

As always service was excellent. Never have had any issues with the people or service. Never have had any issues with the people or service. More

I like the customer service I received. The waiting room is nice and comfortable too. The waiting room is nice and comfortable too. More

Easy to schedule. Dealer reminded a few times before the appointment. Service was good and you can find coupons on their website. Dealer reminded a few times before the appointment. Service was good and you can find coupons on their website. More

my appointment was fast, thorough and effective. also was well informed about what next steps I should take on maintaining my vehicle. also was well informed about what next steps I should take on maintaining my vehicle. More