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Colonial Nissan of Medford

Medford, MA

4.7
1,601 Reviews
Our highly trained sales staff at Colonial Nissan has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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104 Mystic Ave

Medford, MA

02155

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Showing 1,601 reviews

October 31, 2023

Everyone is friendly, helpful, and supportive. Will recommend this dealer and return if I am going to trade mine in down the road. More

by foreveryoung13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

October 27, 2023

Great service &, very very easy to work with. In &, out service &,Friendly as well. Thank you. More

by tfillis86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 26, 2023

Appointment was booked in a timely manner and service was great from start to finish. More

by PAMHOWARD05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Oct 26, 2023 -

Colonial Nissan of Medford responded

Pam, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Laura met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

October 26, 2023

At first your staff were professional and when I came back, I was met with attitudes and seemed like no one wanted to help me and the service center literally had me standing for over 20 min. Before actu More

by SASHASMITH_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Oct 29, 2023 -

Colonial Nissan of Medford responded

Sasha, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Chase, Service Manager achase@nissanofmedford.com

October 25, 2023

They provide Excellent services, I’ve taken my car there for service all the time and they’ve always provided me with excellent services. More

by LOVAINCYP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

October 25, 2023

Good customer service, very friendly but the service wasn’t total completed. They didn’t check the tire’s pressure as checking point. I was little disappointed More

by Rajaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina
Oct 25, 2023 -

Colonial Nissan of Medford responded

Rajaa, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2023

Always so professional, timely and courteous. I always have a pleasant experience there and will only bring my vehicle to this location for service because of that. More

by travisthomas16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, Travis, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2023

Always dependable and thorough service. I especially appreciate that they alert us to potential future service needs. This type of customers services helps us plan our next service without More

by LIMMEG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

October 20, 2023

Joanne helped me and she was attentive and caring—one of the best experiences I've had at a dealership service center. Fast, efficient, and knowledgeable. More

by IC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Colonial Nissan of Medford responded

It's great to hear that Joanne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

October 20, 2023

The people working there were very nice, but I was told it would take 20-30 minutes and I wait for up to an hour. More realistic time frames or updates from staff would be helpful More

by KRYSTIEZOCH
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience, Krystie, and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

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