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Colonial Volkswagen of Medford

Medford, MA

4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,225 reviews

August 12, 2021

The Colonial Volkswagen of Medford is a customer friendly place to buy a car or get it service. The staff was very professional and knowledgeable. I would recommend this location to anybody. More

by EEWELLINGTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 11, 2021

Great communication during servicing around primary concern and providing loaner vehicle accordingly. Issue not initially resolved so upon return case was escalated and promptly fixed. More

by les.lartey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Colonial Volkswagen of Medford responded

Les, Thank you! Steven and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 11, 2021

Excellent and prompt service with a value added approach. Actively made sure I was aware of issues before the came up and walked me through everything More

by sam.mccrimmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 11, 2021

Very happy with Colonial VW and the salesman, Deivid Mauricio, for a very smooth and pleasant car buying experience. Rather than being overly aggressive and pushy as some sales people can be, Mr. Mauri More

by linhamsailor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Aug 12, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad to hear that David and our team were able to help, and we hope to see you again! Congratulations on your new vehicle! Ken Cataldo General Manager kencataldo@vwmedford.com

August 10, 2021

I have always had a great experience with this dealership. Friendly and professional service. Solid communication. I would recommend this dealership to any family and friends. More

by Nacho screen name
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

August 09, 2021

Ryan was great to work with! Very helpful and insightful. The entire team provided seamless support - from showing options for the car to providing contacts for insurance - the process was fast and friendly! More

by emilylovessummer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Aug 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Ryan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Ken Cataldo General Manager kencataldo@vwmedford.com

August 04, 2021

Steve was amazing. Always quick to return any calls and answer all my questions. Stephanie was also wonderful and answered all my questions and concerns More

by doneal22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Aug 04, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Steve and Stephanie! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Cataldo General Manager kencataldo@vwmedford.com

August 04, 2021

I bought my first car from here and fortunately, it was a great experience. There was a scratch on my windshield when I came to pick up the car, but the dealer was very kind in helping me get that sorted out More

by GIHANKOUR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Colonial Volkswagen of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Cataldo General Manager kencataldo@vwmedford.com

August 03, 2021

I have purchased several vehicles from Colonial VW over the years. Not only do I appreciate the quality of the VW brand, the dealership has always treated me as a VIP. The facility is clean and the servic More

by GEOFF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Aug 03, 2021 -

Colonial Volkswagen of Medford responded

Geoff, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 03, 2021

I just had a great experience purchasing my Jetta at Colonial Volkswagon in Medford. I worked with Paul Lazzaro and he helped me make decisions without pressure or frustration as I changed my mind throu More

by Nicki D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Colonial Volkswagen of Medford responded

Nicki, It's great to hear that Paul, Ken and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Jetta! Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

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