Back

Colonial Volkswagen of Medford

Medford, MA

4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 2,225 reviews

June 25, 2021

Exceptional service experience. Car was dropped off. Paid for service on the phone. Picked up car easily. Work was well done. Car was clean. Highly recommend. More

by istrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our Frank and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 25, 2021

This is always a great place to have my car serviced. Factory trained techs, OEM parts, all work supervised by the shop foreman for QC purposes. It never disappoints. For those of us out there, who prefe More

by JimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schwartz
Jun 28, 2021 -

Colonial Volkswagen of Medford responded

Jim, Thank you for your business and this review. We're happy to hear Frank, Dan and our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 25, 2021

We’ve been leasing VW’s since 2008… and Paul Lazzaro has been phenomenal to work with on our new lease. Our lease on our Tiguan was not ending until November, but Paul helped us get into a 2022 Taos sooner More

by AlandKai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your wonderful review! We are thrilled that Paul had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Taos, and we thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

June 23, 2021

Steve Warren is excellent to work with. The process couldn’t have been smoother and he does not pressure you at all. I highly recommend going to this dealership. More

by Justin B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Justin, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Colonial Volkswagen of Medford are glad to have you as a customer. Ken Cataldo General Manager kencataldo@vwmedford.com

June 22, 2021

We had a great experience at Colonial VW! Steve Warren answered all our questions and guided us through the process. We would definitely go back! More

by Anne
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Colonial Volkswagen of Medford responded

Anne, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steven met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Ken Cataldo General Manager kencataldo@vwmedford.com

June 19, 2021

Good experience. They diagnosed my car in timely fashion and repairs were done well. Pleasant staff were helpful in giving me information. Well done job. More

by JERRYGREGOIRE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Jerry, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 19, 2021

Great experience working with Ryan and Steve to find the perfect Tiguan! They were both easy to work with and helped ensure my first leasing experience was excellent. More

by caroline.rindos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Jun 21, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Caroline, for your business and this review. We're happy to hear that Ryan and Steve were able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle and if there is anything we can assist you with in the future, please let us know. Ken Cataldo General Manager kencataldo@vwmedford.com

June 18, 2021

Always great service here. Polite, professional, expedient, and thorough. They always inform me of all potential issues, and of all details of the work done. More

by ELIPOLO881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 17, 2021

Professional service from the service rep - going beyond his call of duty to provide helpful information. Not the first time dealing with that particular service team member. Pure pleasure. He is a keeper f More

by AMB02138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Dasilva
Jun 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 17, 2021

Paul Lazzaro was excellent to work with! He is very personable and friendly. He's not your typical pushy salesman and he was happy to answer any questions I had. He provided me with multiple options an More

by Paul D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad Paul and Stephanie were able to help and provide you with such a positive experience, and we hope to see you again! Ken Cataldo General Manager kencataldo@vwmedford.com

...
124
...