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Colonial Volkswagen of Medford

Medford, MA

4.8
2,225 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,225 reviews

May 14, 2021

Paul and the management team went above an beyond to get me into the new car I was looking for. I wasn't not something I was expecting to do last week, but everything worked out. Despite some bumps in the r More

by jeremycangiano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Paul, and for taking the time to leave us this wonderful feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

May 13, 2021

Easy to make an appointment. Got a 50% off coupon that was honored via email. Staff is friendly. The facilities were nice and clean. Very covid safe for everyone. More

by Aquinlan529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 13, 2021

Outstanding customer service. words of gratitude to express of how I was treated with this business. I was treated with respect, quick responses, personalized service that was understanding. More

by corinna.maxwell2414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caduste Michaud
May 13, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Corinna, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 12, 2021

My experience at colonial VolksWagan was amazing. Had the best experience buying a new Tiguan. Working with Paul made the whole experience a breeze. Would definitely recommend him to everyone. Will work with More

by MJCRANE076
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Colonial Volkswagen of Medford responded

It's fantastic to hear that Paul provided you with great customer service while assisting you with your new Tiguan! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

May 12, 2021

I had a great experience with Caduste. Although the dealership is very busy, he took the time to help me out and work with me to make the deal. More

by Atlasowner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caduste Michaud
May 13, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Caduste. We're glad to hear he delivered such a great experience! Ken Cataldo General Manager kencataldo@vwmedford.com

May 12, 2021

Always having great service here, I tell all my friends and family. even a simple oil change is worth it. I will continue to go here for my service appointments More

by JGUNN0518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 08, 2021

Just moved to area from out of state. Courteous and professional service. Much appreciated! I would recommend them to anyone buying or servicing their car. Much appreciated! More

by jofrmil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 07, 2021

Rusty in service is the best! He always takes care of me. Services the car in a timely manner. Gives me accurate timeline of when the service would be completed. Friendly service too. More

by DDPAEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
May 07, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're looking forward to sharing this fantastic five-star review with Rusty and our team. Thank you for your business. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 07, 2021

The service I received for my air conditioning was done great. They made sure I had a loner car when the issue was going to take longer. That was such a help. More

by CARKATELYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star rating, Katelyn! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 06, 2021

Made an appointment and there was no waiting and the work was done in a reasonable time. Overall a good experience. Four stars due to prices. More

by ANDYJB45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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