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Colonial Volkswagen of Medford

Medford, MA

4.8
2,226 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,226 reviews

April 24, 2021

It was very easy to schedule the appointment. Once I arrived at the dealership, the team was great to work with and the entire process was pleasant. More

by JALOEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 23, 2021

Colonial VW took me right away even though I did not have an appointment. They were right about my battery being too old - it had broken down and a tow truck was able to start it - and I drove immediately to More

by GSMUNROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
Apr 24, 2021 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 22, 2021

Great experience. Friendly service, that was also quick and competent. There was a hiccup, but Rusty was quick to solve the problem in a manner that was both professional and efficient. More

by RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Apr 22, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you, Rich. Quality customer service is always our number one priority, and we're happy to hear that Rusty met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 21, 2021

The service rep Dan has been great to work with, professional , friendly and genuinely cares about getting my car back in my hands asap.. Doesn't matter how many questions or concerns I have, he gi More

by NATHANIEL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 5 star for Dan , at service desk..sits far left ( my left) , Ryan Hawkins, Ken Cataldo
Apr 21, 2021 -

Colonial Volkswagen of Medford responded

Nathaniel, We are very happy to hear Dan provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 21, 2021

Steve was a pleasure to work with - informative and professional. The staff coordinated a smooth experience --- and I'm enjoying my new car! Thank you. More

by marylouharvey
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Apr 21, 2021 -

Colonial Volkswagen of Medford responded

Mary Lou, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Steve and our team here at Colonial Volkswagen of Medford are glad to have you as a customer. Ken Cataldo General Manager kencataldo@vwmedford.com

April 20, 2021

Friendly environment, efficient, and helpful staff. I worked with Greg who is kind and knew how to make me feel comfortable about my purchase. I felt my service was appreciated and I was not treated as a More

by jgainesster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Colonial Volkswagen of Medford responded

Thank you! Greg and our team appreciates your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Ken Cataldo General Manager kencataldo@vwmedford.com

April 17, 2021

friendly and helpful staff! Helped me purchase my first car and were very accommodating and answered all questions i had! Did a great job helping! More

by oliviaanastasy1
Recommend Dealer
Yes
Employees Worked With
Caduste Michaud
Apr 19, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Olivia, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Cataldo General Manager kencataldo@vwmedford.com

April 15, 2021

Walked in knowing more or less what I wanted, and could have done everything online, but much prefer actually going in over doing everything online. Couldn't be happier that I went here. Plenty of cars to More

by clarrotinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Colonial Volkswagen of Medford responded

Wow! Thank you so much for this great five-star review. We're thrilled that you found your experience with us to be a positive one. Congratulations on your new purchase! Thank you for choosing Colonial Volkswagen of Medford and helping to share the word about us. We’re here for you anytime! Ken Cataldo General Manager kencataldo@vwmedford.com

April 14, 2021

Everything was great 👍 and we are very happy .The Everything was great 👍 and we are very happy . The service is excellent. Paperwork is done in minutes. We are thankful 🙏 for the work that provid More

by manuelgutierrez389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Apr 15, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 14, 2021

Took my 2016 VW Golf I purchased here in 2016 to get serviced here. They did a great job with a full service and even got the vehicle inspected. More

by maxlupens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Max! We're glad to hear we delivered a great service experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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