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Colonial Volkswagen of Medford

Medford, MA

4.8
2,228 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,228 reviews

March 28, 2021

We worked with Paul when we leased our new Atlas. Paul is a very honest, nice, and helpful sales representative. He made the entire process very easy for us. I would definitely recommend working with him at More

by sefademirtas
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Cataldo General Manager kencataldo@vwmedford.com

March 27, 2021

Good service, did have to wait a little longer than anticipated but it’s alright. They were also able to find a solution to a problem in my car. More

by JONATHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with service center
Mar 28, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Jonathan, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 26, 2021

Steve Warren was extremely helpful in my purchase. He was always available or via text or phone and reached out often. My car title took a couple weeks and they paid for a rental which was very helpful. I wo More

by MarkHCherubin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much, Mark, for choosing Colonial Volkswagen of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Ken Cataldo General Manager kencataldo@vwmedford.com

March 25, 2021

Jason G and the rest of the sales staff were very easy to deal with. Very low sales pressure exerted, just clear communication from them. It was a pleasure working with them. More

by tylerotf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
Mar 26, 2021 -

Colonial Volkswagen of Medford responded

Tyler, it's great to hear that Jason and our sales team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

March 25, 2021

I have been a customer of this service center for about 10 years, and the service, I have been getting there, is professional, efficient, and quick. Thank you! More

by Dmitry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Cotman, Rusty Hogan
Mar 25, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Dmitry, it's always great to hear from our long-time customers! Quality customer service is our number one priority, and we're happy to hear that you've had such a positive experience here at Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 25, 2021

Service rep was courteous, waiting are was clean and comfortable. Overall experience was positive and car is running smoothly. Not much more to say except good experience. More

by ERIK.SZYSKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank D
Mar 26, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Erik! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 24, 2021

Dan is great . He made everything very easy . The whole service team is on it. Dan handled everything efficiently and quickly my car was done in a day More

by mjr1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan in service
Mar 25, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to hear that Dan and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 23, 2021

Ryan & Deivid were incredibly friendly and helpful throughout our process of finding our perfect next vehicle! We absolutely love our Tiguan and couldn't have had better help in making the best decisi More

by BryceCar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Mar 23, 2021 -

Colonial Volkswagen of Medford responded

Bryce, Thank you for taking the time to share your feedback with us. Ryan and Deivid work hard to make sure our guests have an exceptional experience. Congratulations on your new Tiguan! We will share your comments with our team, and we look forward to working with you again. Ken Cataldo General Manager kencataldo@vwmedford.com

March 22, 2021

2nd experience with lease. Greg was wonderful , friendly and so welcoming. The best experience at a dealership. He made the time I was there worth it. More

by georgopoulosjulie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Colonial Volkswagen of Medford responded

George, Thank you so much for your excellent review! We are so glad that Greg had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Ken Cataldo General Manager kencataldo@vwmedford.com

March 22, 2021

We loved working with Paul at Colonial VW of Medford. He was very pleasurable to work with, never pushy, and helped us get an excellent deal on a VW Tiguan. We would recommend our friends to work with Paul! More

by amandakvolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Amanda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. We hope you'll enjoy your new Tiguan! Ken Cataldo General Manager kencataldo@vwmedford.com

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