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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,324 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,324 reviews

February 24, 2026

Dan is exceptional. Each time I bring my car in for service, he is always professional, courteous and helpful. Dan is the reason why I continue to come to VW service. More

by kapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in the Service Department
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Feb 24, 2026 -

Colonial Volkswagen of Medford responded

It’s rewarding to hear that our Volkswagen service team consistently provides professional, courteous support. We’re grateful for your loyalty and pleased to keep your Tiguan in top condition. We look forward to caring for your vehicle again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 22, 2026

Steve was absolutely wonderful. Kind, knowledgeable, and trust worthy. Couldn’t have asked for better! More

by arianap22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2026 -

Colonial Volkswagen of Medford responded

We’re thrilled Steve’s kindness and expertise made your used Volkswagen purchase outstanding. Thank you for sharing your positive feedback. We look forward to assisting you again.

February 20, 2026

I have been coming to this dealership for years, because I purchased my vehicle from here. My personal experience has been far less then good. They have missed important details more than once, and they hav More

by m_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Hogan, Dan
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Feb 25, 2026 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Feb 25, 2026 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 19, 2026

Always easy to work with, very friendly, accommodating. They get you right in when you have an issue More

by c_new
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2026 -

Colonial Volkswagen of Medford responded

We’re glad our team made caring for your Volkswagen Atlas simple and welcoming. It’s great to know we could fit you in quickly whenever an issue came up. Thank you for trusting us with your service needs. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 18, 2026

A place with excellent service, kindness, professionals, thank you for helping me choose my car well More

by sarahrpomusica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Colonial Volkswagen of Medford responded

Thank you for recognizing our attentive service and friendly team. Paul was delighted to guide you through selecting your car. We look forward to assisting you again soon. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 17, 2026

My problem was diagnosed quickly and I was able to get my car back the same afternoon. More

by ken.maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2026 -

Colonial Volkswagen of Medford responded

It’s great to hear your Volkswagen Atlas was diagnosed quickly and returned the same afternoon. Frank is glad our service team could take care of everything so efficiently. Thanks for the five-star review. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 10, 2026

Service associate reached out to a third party to handle my service contract. Cordial and efficient, communicated well. Good experience overall. More

by whazel
Recommend Dealer
Yes
Employees Worked With
Sean
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Feb 10, 2026 -

Colonial Volkswagen of Medford responded

It’s great to know our team provided efficient and friendly service while coordinating your service contract. We’re happy the communication process was clear and contributed to an overall positive experience. Thank you for trusting us with your Volkswagen and we hope to assist you again soon.

February 07, 2026

Kassey is an excellent sales person. Happy with the service and customer service. Thank you More

by khodanin1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2026 -

Colonial Volkswagen of Medford responded

It’s wonderful to hear Kasey made your purchase of the used Volkswagen Taos easy. We’re glad you felt well supported by our team throughout the process. Please let us know if you need anything as you enjoy your Taos.

February 03, 2026

Dan got my vehicle in for service the same day it was brought in for service by a tow truck. He was able to diagnose the problem and got a tech on fixing it ASAP. More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Swartz
Report | Print
Feb 03, 2026 -

Colonial Volkswagen of Medford responded

We’re glad our team could accommodate your Volkswagen Atlas the same day and provide a prompt diagnosis. Thank you for the 5-star rating and for trusting us with your service needs.

February 03, 2026

Easy to schedule, work completed on time and without surprises. Price a little higher than expected, but not enough to argue about More

by bgwoodward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Feb 03, 2026 -

Colonial Volkswagen of Medford responded

We’re pleased you found scheduling your Volkswagen GTI service seamless and that the work was completed on time without surprises. Your input on pricing helps us understand expectations and we’re glad it was acceptable. We look forward to assisting with your GTI care in the future.

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