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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,212 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,212 reviews

May 20, 2024

Knowledgeable and friendly service, answered any questions I had and made the experience very simple. Josh was excellent. More

by william.giguere
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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May 20, 2024 -

Colonial Volkswagen of Medford responded

Thank you, William, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Josh and our team and look forward to working with you again.

May 19, 2024

The people are very nice however there was no explanation given on the outcome of the recalls. They changed parameters for charging and did not tell me so the car got overcharged the next day. More

by benboston
Service Time
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 19, 2024

The good review is mostly based on my sales person Steven Warren, who was excellent More

by sheehandrpauline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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May 20, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Steven and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

May 18, 2024

Always so friendly and very helpful with the buying process. The best dealership I’ve got a vehicle from. More

by eleanorneff91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Colonial Volkswagen of Medford responded

Eleanor, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

May 14, 2024

Friendly staff Steve Tkaczyk best sales man took the time to show me different option I’m very satisfied Stephanie too explained everything and was ver helpful More

by gac171920
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Steven and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

May 14, 2024

Dave was extremely helpful and took the time to have me try out multiple cars and ultimately find the best option. He did not pressure me to make a purchase, but instead helped me weigh the pros and cons o More

by rdehaven028
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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May 14, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team, and we look forward to working with you again.

May 11, 2024

Great guy ! Helpful, knowledgeable , patient. The purchase was quick and pleasant . Be prepared with insurance as this was most time we spend on ! A More

by Alicja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Alicia, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! We all at Colonial Volkswagen of Medford are glad to have you as a customer.

May 11, 2024

Steve Warren was very helpful, personable, and worked closely with us to make sure we got the color car we wanted. This was an overall great experience! More

by Megan.mele3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much, Megan, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Steve! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 10, 2024

Dan was very helpful as I got my car serviced. He kept me updated and had great customer service. More

by tessobrien17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
May 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Dan and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 10, 2024

The staff was very friendly and helpful they mad my experience very simple very good service More

by wigmorecharles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
Report | Print
May 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Charles, for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again!

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