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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,979 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,979 reviews

May 23, 2024

Fast turn around and enjoyed the complementary shuttle thank you again i will be back. More

by EVA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 23, 2024

The dealership is very Clean and has great customer service. Dan was super. Easy to access. More

by carsquared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan 5 stars!
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Dan here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 22, 2024

My sales representative Steven was knowledgeable and efficient; the buying process was fast and smooth. Great overall experience for purchasing my new Atlas Cross Sport. More

by jonesa944
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Steven and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 21, 2024

Efficient service, and great communication! I have been satisfied every time I have visited VW. Thank you! More

by Pano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 21, 2024

Keven was polite and took his time with me when I was looking at the Taos. He made the purchase process go very smothly. I was able to think without feeling pushed to make a decision. He took his time More

by JILLMAYBERRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Jill, for taking the time to share your thoughts on working with Keven and our team. We're glad to hear we delivered such a great experience!

Helpful
May 21, 2024

Paul is the best , knowledgeable and professional. Love the service at Volkswagen Medford , friendly, professional. More

by Meljules32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damaris Izard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon!

Helpful
May 21, 2024

Frank is very knowledgeable . Efficient , kind and a real gentleman . Very very helpful ! The best! More

by GNEEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your kind words for Frank! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 20, 2024

Knowledgeable and friendly service, answered any questions I had and made the experience very simple. Josh was excellent. More

by william.giguere
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Colonial Volkswagen of Medford responded

Thank you, William, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Josh and our team and look forward to working with you again.

Helpful
May 19, 2024

The good review is mostly based on my sales person Steven Warren, who was excellent More

by sheehandrpauline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Steven and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

Helpful
May 19, 2024

The people are very nice however there was no explanation given on the outcome of the recalls. They changed parameters for charging and did not tell me so the car got overcharged the next day. More

by benboston
Service Time
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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