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Colonial Volkswagen of Medford

Medford, MA

4.7
2,444 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,444 reviews

July 22, 2026

The staff at Colonial Medford are always professional and courteous. They continue to treat me with kindness and compassion each time More

by djchristo99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Service Department)
Jul 22, 2026 -

Colonial Volkswagen of Medford responded

We’re pleased our team treats you with kindness and compassion. Thank you for trusting us with your Volkswagen Golf R service again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 22, 2026

Convenient, personable, honest, informative, appreciative and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of More

by James McCray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Trevisone
Jul 22, 2026 -

Colonial Volkswagen of Medford responded

We appreciate your kind words about our straightforward finance options, diverse Volkswagen selection, and honest service culture. It’s great to know our service writers and technicians provided informative, transparent care for your ID.4. We’re grateful you chose us and look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 21, 2026

Jeff was the highlight along with the fact that shuttle rides reach my home in Belmont again so that was nice More

by vknyaz06
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 21, 2026 -

Colonial Volkswagen of Medford responded

It’s wonderful to hear our team made such a positive impression and that the shuttle service to Belmont was convenient for you. Thanks for entrusting us with your Volkswagen ID.4 service. We look forward to supporting you on your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 19, 2026

Convenient location; professional employees… overall 10 STARS! Service provided on 06/23/26 was fantastic, thanks to Service Adv. Jeffrey Buchholz; Jeff personally welcomed me and opened the door of my c More

by RosieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Buchholz … 5 STARS
Jul 19, 2026 -

Colonial Volkswagen of Medford responded

We’re delighted you found our location convenient and our team professional. Frank helped ensure every detail met our standards, and our service advisor made sure your questions were answered and you stayed informed during your Volkswagen Jetta service. We look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 10, 2026

Well-organized and communicative folks at the desk and work done well and on time! More

by Kristine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2026 -

Colonial Volkswagen of Medford responded

Thank you for the five-star review. We’re glad our desk staff kept you informed and finished your Volkswagen Golf service on schedule. We look forward to helping keep your VW running smoothly. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 10, 2026

The service department literally saved me $4000 over my regular dealership when they caught that my faulty turbocharger had one more year of warranty under California emissions law. Never went back to the More

by JMARAMATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2026 -

Colonial Volkswagen of Medford responded

We’re glad our service team identified the extra year’s coverage under California emissions law for your Volkswagen’s turbocharger and secured that $4,000 saving. We’ll share your feedback with John in service. Thanks for choosing us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 09, 2026

Sean was great to work with. I highly recommend their service center., very professional and kept me informed throughout the process. More

by taralee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in the Service Dept.
Jul 09, 2026 -

Colonial Volkswagen of Medford responded

Thank you for recommending our service center. We’re pleased you felt informed and found the team professional during your Volkswagen service. We look forward to keeping your vehicle running smoothly. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 07, 2026

The service team has been great to me and my Tiguan with over 106k miles More

by D&D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 07, 2026 -

Colonial Volkswagen of Medford responded

Thank you for the perfect rating and for trusting our service team with your Volkswagen Tiguan at over 106,000 miles. We’re pleased to help keep it performing reliably as you rack up the miles. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 06, 2026

The service center had openings available soon, gave a fair quote with a full breakdown, and were able to get the parts and do the repair I needed (broken door lock) by the next day. Car was returned rep More

by agnes77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2026 -

Colonial Volkswagen of Medford responded

We’re delighted to hear our service team could schedule you promptly, outline the repair details, and complete the Volkswagen Jetta door lock fix by the next day while returning your vehicle in excellent condition. We look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 05, 2026

Colonial VW of Medford is by far the best dealership around. Paul Lazzaro is fantastic. I have bought many cars here and will continue to do so in the future. More

by KROOSVW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2026 -

Colonial Volkswagen of Medford responded

It’s wonderful to hear you’ve had such positive experiences with us, and congratulations on your new Volkswagen Tiguan. We’re happy Paul could provide outstanding support through each purchase. Thanks for your continued loyalty and we look forward to assisting you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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