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Colonial Volkswagen of Westborough
Westborough, MA
2,939 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,939 reviews
July 30, 2025
I have been a customer of this dealership ever since I purchased a car from them in November 1994. (At that point in time, they were actually Roy Rioux, the predecessor of Colonial VW.) The salesmen wer purchased a car from them in November 1994. (At that point in time, they were actually Roy Rioux, the predecessor of Colonial VW.) The salesmen were fine. I paid cash for my (two) cars. Most of my interactions, however, have been with the service department. They have always seemed quite good. In particular, I would say that the current lineup is *superb*. So, I really am completely happy with Colonial VW. More
by LANGDON1
Verified CustomerEmployees Worked With
July 30, 2025
They communicated via text about reminders and throughout the service. They were very thorough and professional. the service. They were very thorough and professional. More
by Magma508
July 29, 2025
Great customer service skills. We felt welcomed and responded to. He is exceptional in terms of our history with service departments! We felt welcomed and responded to. He is exceptional in terms of our history with service departments! More
by WDZIMMER
Employees Worked With
July 28, 2025
Thank you to the team! Great service and we appreciate all of your help very much. Great service and we appreciate all of your help very much. More
by SHEILABEAILBRIDGES
Employees Worked With
July 28, 2025
I had the pleasure of working with Gina Martinez and Ella Pender, and had a great experience. Beyond friendly, which is hard to say with a lot of dealerships. Brendan in financing was also great to work with Pender, and had a great experience. Beyond friendly, which is hard to say with a lot of dealerships. Brendan in financing was also great to work with, and made things as easy as possible. Will definitely recommend to not only friends and families but customers Of mine looking to buy. More
by Taylor S.
July 27, 2025
Service department is awesome! They’re the reason why I’ve bought consecutive cars here. They’re the reason why I’ve bought consecutive cars here. More
by TAMARA
July 26, 2025
Wheels whee all greasy from being rotated and had to bring car back because a air pressure sensor wasn’t re set bring car back because a air pressure sensor wasn’t re set More
by beaver8451
July 26, 2025
We have been going to Colonial Volkswagen for 25 yrs and have purchased 2 other vehicles We have to say that this by far has been our BEST experience buying a car, because of our sales person Ella, ,Sh have purchased 2 other vehicles We have to say that this by far has been our BEST experience buying a car, because of our sales person Ella, ,She was wonderful to work with from beginning to end, Ella even came in on her day off during the process . More
by dprovencher42
July 26, 2025
I continue to say it is the best service department around. We have been a customer for over 20 years. around. We have been a customer for over 20 years. More
by JOHN.GNIADEK
July 25, 2025
Always professional and honest. I've bought and serviced my cars here for over 12 yrs. I've bought and serviced my cars here for over 12 yrs. More
by SCOBURN11
