Colonial Volkswagen of Westborough

The service I received at this dealership was abysmal. I had reasonably high expectations given the high ratings I saw everywhere for Colonial of westborough. I arrived at my appointment time to meet wit I had reasonably high expectations given the high ratings I saw everywhere for Colonial of westborough. I arrived at my appointment time to meet with Pierre to test drive a Taos. From the very start of the interaction with him I felt uncomfortable and unwelcome. He had no interest in providing a good experience, or in selling a vehicle to me at all. While I don’t like to jump to conclusions, it came off like Pierre felt as if I wasn’t a viable financial candidate to purchase a Volkswagen, and therefore was not worth his time or effort. Colonial also offered me an insulting amount for my trade in. A vehicle that only needed to be detailed, and then they would have listed it for approximately 8k more than what they would have paid for it (based on average listing prices in the area for similar make/model/mileage). There was no interest in even attempting to work a deal out until after I disclosed the amount of money I was able to put down. Additionally, after I had test drove the vehicle I was informed that the incoming Taos I had inquired about had already been sold, after I drove over an hour to this dealership. I did not purchase a vehicle from them, and I would not ever purchase one from them. I have no idea how Pierre has a 5 star salesperson rating, because I did not see a single ounce of professionalism from him and I was not impressed at all. The only reason this gets two stars and not one is because my initial contact with the internet rep was very pleasant. More

I've been coming to Colonial Volkswagen for years - the service department is top-notch. Everyone is always very friendly and helpful, taking the time to explain everything that is happening. service department is top-notch. Everyone is always very friendly and helpful, taking the time to explain everything that is happening. More

Shaun, Gina, and Ami, the finance manager were extremely helpful, kind, and informative! They helped me feel comfortable with my purchase. helpful, kind, and informative! They helped me feel comfortable with my purchase. More

I used this dealer ship to purchase my last new car. And also for all my service work. They have always had my best interest in mind. And also for all my service work. They have always had my best interest in mind. More

Service was great! I had to wait a bit longer than anticipated but was working in the quiet waiting room so no biggie! I had to wait a bit longer than anticipated but was working in the quiet waiting room so no biggie! More

Bob Miller is the absolute best. He went above and beyond for us and made sure we were completely satisfied with our 2022 Atlas. I would highly recommend purchasing your next vehicle He went above and beyond for us and made sure we were completely satisfied with our 2022 Atlas. I would highly recommend purchasing your next vehicle with Bob. More

Friendly staff and understanding of customer’s concerns. My 2012 VW EOS has been there recently for a major repair. Going back for one more repair on water pump. Let’s hope the last since summer is on the My 2012 VW EOS has been there recently for a major repair. Going back for one more repair on water pump. Let’s hope the last since summer is on the way and that hard top needs to come down! More

The service department at Colonial Volkswagen of Westborough is always a pleasure to deal with! I can’t say enough great things about them honest, accommodating and reasonably priced! Westborough is always a pleasure to deal with! I can’t say enough great things about them honest, accommodating and reasonably priced! More

Very efficient and timely. Looked at issue and resolved washed the vehicle. I was in and out in less than an hour Looked at issue and resolved washed the vehicle. I was in and out in less than an hour More

Cal was friendly and helpful. Cal worked with us to get the car that we wanted. Cal worked with us to get the car that we wanted. More