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Colonial Volkswagen of Westborough
Westborough, MA
3,218 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 3,218 reviews
January 13, 2026
My experience with the service department was very positive. I purchased a used Volkswagen from another dealership, ran into some questions during the 30-day warranty period, and spoke to Jon at Colo positive. I purchased a used Volkswagen from another dealership, ran into some questions during the 30-day warranty period, and spoke to Jon at Colonial a couple of times for information since the car was previously serviced by them. Ended up bringing it in - at the other dealership's expense - for a diagnostic on the engine. Thankfully, they didn't find anything - although the other dealership, it turned out, had cleared the codes from the computer - but the experience was a good one and I left feeling more confident in the car and also that Colonial is a place I can bring it to again for responsible follow up. More
by pffbmail
Verified Customer
January 12, 2026
Pierre was fantastic & very helpful throughout the entire process for us! He didn’t pressure us & made our leasing experience enjoyable. Thanks! process for us! He didn’t pressure us & made our leasing experience enjoyable. Thanks! More
by tylerlong21
Employees Worked With
January 12, 2026
Steve in finance was less than pleasant. Not personable and made the experience fall short. Not personable and made the experience fall short. More
by ROUSAYNE
January 12, 2026
Easy to work with. Service Dept is top notch, Third car from them. I would def buy from them again. Service Dept is top notch, Third car from them. I would def buy from them again. More
by Originaljohndipietro
January 09, 2026
I have been doing business with Colonial VW in Westborough since 2009. I have terrific service from the team. My cars are always kept roadworthy by the service team and fun to drive! Westborough since 2009. I have terrific service from the team. My cars are always kept roadworthy by the service team and fun to drive! More
by KARYN.BROWN
January 07, 2026
We worked with Marc at Colonial VW. He was very responsive and answered our questions both pre and post sale to ensure that we had a great experience. We are very pleased with our pur He was very responsive and answered our questions both pre and post sale to ensure that we had a great experience. We are very pleased with our purchase. More
by Sean M
January 07, 2026
Everyone I worked with was fantastic and took care of everything I needed as quick as they could. everything I needed as quick as they could. More
by MCKENZIE.A.CLARK.1999
January 07, 2026
They were fast and efficient and they kept me updated throughout the process. They even sent pictures and videos of the work throughout the process. They even sent pictures and videos of the work More
by elijahmyoung
January 07, 2026
Marc S. provided excellent service, clear communication, and made the entire leasing experience easy from start to finish. provided excellent service, clear communication, and made the entire leasing experience easy from start to finish. More
by rossk
January 07, 2026
Great experience with Marc and the rest of the team at Colonial. The purchase we made was quick, but didn't feel rushed. Marc took the time to explain all the options, and we left with a great deal. I Colonial. The purchase we made was quick, but didn't feel rushed. Marc took the time to explain all the options, and we left with a great deal. I highly recommend Colonial if you're in the market for a new VW. More
by jfaulconer
Employees Worked With
