Colonial Volkswagen of Westborough

Visit was timely, informative, and painless. Everything you would want from a check up with the mechanic. They were able to diagnose and provide solutions within 24 hours you would want from a check up with the mechanic. They were able to diagnose and provide solutions within 24 hours More

Good but displeased. I bring my vehicles always to this dealership and this is the first time my car was not cleaned from the inside. I am disappointed. I bring my vehicles always to this dealership and this is the first time my car was not cleaned from the inside. I am disappointed. More

Great. I’ve been going to colonial vw in Westborough for the past almost 5 years and they know me by name and do a Davila our job with my car and with customer service the past almost 5 years and they know me by name and do a Davila our job with my car and with customer service More

No Reason To Go Elsewhere I bought my GTI from Colonial and have been taking it to them for service ever since. Dealerships are almost always a little more expensive than in I bought my GTI from Colonial and have been taking it to them for service ever since. Dealerships are almost always a little more expensive than independent shops, but in my view you get what you pay for. My experiences with Colonial's service team have never been anything but positive. They're excellent at working around your schedule, even providing a loaner car (if one is available) when there's a lengthy repair or they need to order parts - OEM parts, not aftermarket parts, which is important to me. They always explain what they're going to do, and if something comes up while they're working they always explain the complication and ask for permission to proceed - there aren't any surprises when the bill arrives. The service reps are all friendly and helpful, and everyone has been around Volkswagens for a long time so they know the technical details if you have questions. The repairs are always done quickly and correctly the first time. Even though my car's now on the geriatric side, it's still running fine and I attribute that to Colonial's conscientious service. I see no reason to go elsewhere. More

Very happy with my Porsche Everything worked out well. Mike Ledowsky was great to deal with and kept me informed throughout the process. Very pleased with the car. Even thoug Everything worked out well. Mike Ledowsky was great to deal with and kept me informed throughout the process. Very pleased with the car. Even though I live in Maine I will consider going back to Colonial. More

Airbag Warning Light Brought my vehicle into Colonial due to an airbag failure light that kept coming on in my dashboard display. Car was serviced (light was now off) and Brought my vehicle into Colonial due to an airbag failure light that kept coming on in my dashboard display. Car was serviced (light was now off) and I brought it home. Next morning the light came back on. Contacted Colonial and told them of the problem. They were upset and concerned that the light had come back on . They offered me an open slot at my convenience and a loaner car at no charge to bring the car back so that they could rectify the light warning situation once and for all. I brought it back that afternoon and they had a loaner ready and waiting for me and couldn't have been more accommodating to my situation. The next day I was given a call and the entire issue was explained to me clearly and precisely and I was informed that a sensor switch inside the driver's side door had triggered the warning light. A new switch was rush ordered and installed the very next day. I picked my car up that following afternoon and was again given a thorough explanation and sincere contrition that the issue hadn't been detected at the first visit. Thank you Colonial. More

We're now a two generation, multi decade Colonial VW family. Bob listened to what I was hunting for and provided a perfect solution. The process was easy and clear from the first step to the last. family. Bob listened to what I was hunting for and provided a perfect solution. The process was easy and clear from the first step to the last. More

Rocky start BUT happy ending Well, I won't go into detail about the cracked windshield of the car I was interested in, or the fact that the initial offer for my trade-in was $3,00 Well, I won't go into detail about the cracked windshield of the car I was interested in, or the fact that the initial offer for my trade-in was $3,000 below what it should have been. In spite of those initial obstacles, we were able to negotiate a deal for the BMW X2 I wanted so badly, and I pointed out a few things about the vehicle (including the cracked windshield) that needed fixing (and yes, I AM a bit OCD about my vehicles)! Working with Bob Miller was an absolute pleasure, and two weeks after I initially saw the vehicle, I was able to pick it up on a Friday afternoon. l love the vehicle, and in spite of a few "bumps in the road" from the dealership, overall, I look back at this, overall, as a positive experience. More

Dylan in service is always a treat to work with. Just downloaded APR Stage 1 and an oil change, and they did a great job! downloaded APR Stage 1 and an oil change, and they did a great job! More

great quick easy to talk to. has shop well in hand. wish waiting room had more amenities. but i love coming here awesome job guys waiting room had more amenities. but i love coming here awesome job guys More