Colonial Volkswagen of Westborough

BILL MAC Just need to go see Bill Mac! Your car AND bill will be perfect EVERYTIME!! Nothing ever to worry about. He takes care of EVERYONE Just need to go see Bill Mac! Your car AND bill will be perfect EVERYTIME!! Nothing ever to worry about. He takes care of EVERYONE More

bill macs the best!! the best service you can possibly get, no question cant be answered! honest service to the best at colonial vw make sure you see bill mac! the best service you can possibly get, no question cant be answered! honest service to the best at colonial vw make sure you see bill mac! More

Purchase experience - 2016 Jeep I saw a jeep posted on Car Gurus and contacted dealer. They responded quickly. I later set a time to see car and I then saw the price increase on car I saw a jeep posted on Car Gurus and contacted dealer. They responded quickly. I later set a time to see car and I then saw the price increase on car gurus. Timing didn't seem right, I told them this, therefore deducted one star. Maybe it was an error, who knows (they corrected it). Anyway, my in person visit was fine. I was very happy with the deal and got a very competitive price. The staff and my sales person Peter were great. So overall I was happy with the experience and with the vehicle so far. If I was in the market, I would buy car from them again. More

Great service I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon L I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon Lacey. The man has nothing to hide and does his best to support your vehicle needs. I brought my car there to change the oil and I asked about tires, respectfully ran through the numbers with me No pressure given and he gave me the best price ever. G Coghetto More

Great experince. I had never bought a new car right from a dealership and was very wary of what to expect from what people had told me. I new i wanted a volkswagen gti I had never bought a new car right from a dealership and was very wary of what to expect from what people had told me. I new i wanted a volkswagen gti but didnt know which avenue to take(used or new.) Tegan made that easy for me to figure out and went to bat for me to make sure i got the best deal i could. She was friendley, informal, polite, and explained what she believed to be the best option for me. As a result i got the car i wanted at the price that worked for me! I would 100% recomend friends and family go to colonial and ask for tegan if they need a new car!. More

Loyal customer Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't g Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't go anywhere else , because they are honest and forthcoming . More

Save yourself the headache! Salesmen and managers point fingers at each other. Salesperson will tell you something then manager will tell you something else. Bad customer service Salesmen and managers point fingers at each other. Salesperson will tell you something then manager will tell you something else. Bad customer service which is why this dealership is usually empty! Not worth th headache. Go somewhere else! More

Best Customer Service I’ve ever experienced Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible j Dylan and the rest of the guys at colonial service department are all class acts. I’ve written several other reviews on every website forum possible just to show them how great their customer service abilities are. Dylan went above and beyond to provide me with the best and most affordable solution. There were no games, only honesty. If you own a vw, get it serviced here. They know what it takes to provide a great customer experience. I’ve never felt the ambition to right these types of reviews, but their ability to go out of there way for the customer shows what great people work at this dealership. More

Questionable Service and Business Practices at Best Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The mechanic did not tighten the main fuel supply line to engine. Car easily could have caught fire or worse, but luckily did not. The response from the dealership was to give us a free oil exchange. Later, car had a few issues off warrant and bills to repair were about $3,000.00. Included oxygen sensor, bill for approx. $300 to "reprogram the computer", and new springs. We fixed the car ourselves for $300 in parts, and there is NO NEED to reprogram the computer. It learns on its own and resets itself. After two purchasing two vehicles form them, I would never go back, nor get another VW. They are not reliable and this service facility overcharges in my opinion. More

Another great experience Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good e Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good employees make a good business. Give him a raise More