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Colonial Volkswagen of Westborough

Westborough, MA

4.9
3,218 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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89 Turnpike Road, Rt. 9

Westborough, MA

01581

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Showing 3,218 reviews

April 23, 2026

Very pleasant and courteous staff. We always felt welcome coming in. Eric was especially great to work with! More

by Holly Kasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Kontoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Redding
April 20, 2026

Jon and Bill in service make every appointment easy and worry free. They keep me updated and explain the work in clear easy to understand terms. More

by laurakarengann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2026

I had an outstanding experience working with Gina during my recent online vehicle purchase. From start to finish, she made what could have been a complicated process feel incredibly smooth and stress-free. More

by licatatim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Jarrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Martinez
April 14, 2026

This dealership is family friendly a full of kind people with the buyers best interest at heart More

by Nics464
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Schoenhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2026

I had a salesman. Jefferson who was great! He made me feel very comfortable and confident about the Honda crv I was choosing. He helped me in every way possible. Tha More

by ptoma2245
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jefferson
April 06, 2026

service was great. the work was done within the estimated time. and Jon was really informative and made sure all my questions were answered. More

by TAWA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2026

Dealership did everything in their power to make a parts delay as painless as possible. John was great. Very disappointed in VW corporate. 45 days to repair a 2025 Tiguan with 10k miles is insane More

by bob@rpdelmore.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2026

I was looking for a car to replace my 2016 Jetta and Jefferson was a huge help. He made the process if finding a car super easy, and my new Jetta is great! Thank you Jefferson and everyone at Colonial More

by Eleanor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jourdan Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jefferson Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Redding
April 04, 2026

Nice people. Brand new Volkswagen Tiguan in twice for dash light and satellite issue. Fixed second time., was told VW is aware of the problem working on a fix. 2 More

by Strask217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Mcgrath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Martinez
April 03, 2026

Colonial Volkswagen is the only service location I will use for my car! They have always been professional, communication is on point and even if the advisor I contact is out his teammates also ensure I ha More

by AMYEHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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