Colonial Volkswagen of Westborough - Service Center

Work was completed on time and done well. Service was friendly and very accommodating to my requests. I was provided with a thorough explanation of all of the work that was to be done and was done. The friendly and very accommodating to my requests. I was provided with a thorough explanation of all of the work that was to be done and was done. They even provided a complimentary car wash! Waiting room was very clean and provided spacing for social distancing. Chairs were comfortable and work tables were also available. Free WiFi also available. Great experience. More

There is no better VW Service Dept.Team in all of Massachusetts to my knowledge. I'd give Billy Mac and his team a 10+ Star Rating if that choice was available! Massachusetts to my knowledge. I'd give Billy Mac and his team a 10+ Star Rating if that choice was available! More

They are attentive, went above and beyond and patched a tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. More

Jon, is great! Very helpful and knowledgeable. I take all of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed. More

Convenient location, typically on time for scheduled repairs. Service writers keep you informed of progress and if you are waiting for your car, they will come find you to let you know it is all set. repairs. Service writers keep you informed of progress and if you are waiting for your car, they will come find you to let you know it is all set. More

Colonial continues to impress me with their service and their ability to meet us where we need them to be. Scheduling our 30k check up was easy online, they called to keep us updated, and when I told their ability to meet us where we need them to be. Scheduling our 30k check up was easy online, they called to keep us updated, and when I told them we had a coupon, it wasn't a big discussion, just a - sure! Lastly we couldn't make it there by close, and without a peep they were happy to make sure we could pick up our car. Always a great experience and happy we found this team. More

Top notch service, especially my point of contact, Jon Lacey. Attentive, professional, and intelligent, Jon provided up-to-the-minute updates throughout the repair process, even checking in with me on his Lacey. Attentive, professional, and intelligent, Jon provided up-to-the-minute updates throughout the repair process, even checking in with me on his day off. VW also came through with a gesture of good will, taking care of part of the repair cost, even though my car was no longer under warranty. I have been a customer at Colonial VW for almost 20 years, something that will continue for years to come. Shuttle service is also great. More

Great service, whole process was smooth and very well done, from valet to wash and delivery. The team were all professional and I highly recommend them. done, from valet to wash and delivery. The team were all professional and I highly recommend them. More