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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,399 Reviews

1,399 Reviews of Colonial Volkswagen of Westborough - Service Center

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October 01, 2020

Billie was great, prompt and explained everything to me for the car service. I had a state inspection completed. Was quick and car wash was even offered, complimentary. Great place to have VW serviced, More

by L.SPEAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

I recently had a “Dealer induced service glitch” resulting from a fluid change service. This resulted in a breakdown 90 miles from home. It was resolved at no charge, by 3 of Colonial’s Service Staf More

by SARLON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

I have been coming here for years. Excellent service! Very accommodating, excellent quality work. Extremely knowledgeable. I would recommend having your VW serviced here. 5 star More

by JMINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

Outstanding customer Sevice and friendly staff And very knowledgeable. Passed over a few VE Dealerships to come here . Was definitely worth the 25 min drive More

by MISTAROURKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

Great work! A bit too expensive. I'm not verbose enough to meet your 25 word minimum. You should eliminate this requirement. Just a suggestion. More

by MIKE B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2020

Work was completed on time and done well. Service was friendly and very accommodating to my requests. I was provided with a thorough explanation of all of the work that was to be done and was done. The More

by CKALE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2020

There is no better VW Service Dept.Team in all of Massachusetts to my knowledge. I'd give Billy Mac and his team a 10+ Star Rating if that choice was available! More

by Kimenjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

They are attentive, went above and beyond and patched a tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. More

by bendy113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2020

Jon, is great! Very helpful and knowledgeable. I take all of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2020

Convenient location, typically on time for scheduled repairs. Service writers keep you informed of progress and if you are waiting for your car, they will come find you to let you know it is all set. More

by Howard.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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