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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,403 Reviews

1,403 Reviews of Colonial Volkswagen of Westborough - Service Center

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March 04, 2020

Brought my car in for a check engine light issue and a water leak on the floor behind the drivers seat, as usual, excellent service and communication throughout repair process. More

by ERICBRUGGER
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2020

Friendly, helpful and welcoming crew at the service department, the reason I keep coming back to this location. Thanks to the whole team, keep up the great work! More

by HANNA
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2020

Awesome! John was great as usual. Very informative, accurate and right on time. Waiting area was very comfortable, clean and convenient. I’ll be back soon. More

by MR.SCHIFF
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2020

Fantastic. Dylan and the team were very helpful and communicative throughout. Look forward to continually using the servive department here and know well be in good hands More

by Nh
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Colonial Volkswagen of Westborough responded

Thank you for the review and the kind words. We appreciate it. Derek Power General Manager

February 26, 2020

Great service rep. Dropped my car of on a Saturday expected a 2 day repair. Part was delayed and I didn’t get my car back until Thursday night. More

by CANDC95
Recommend Dealer
No
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2020

Service was quick and thorough and greatly appreciated. The gentleman at the service desk was very helpful, knowledgable and gave outstanding customer service. Thank you. More

by ALEKMANJULIA
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2020

Correcting an oversight - Colonial does it right Bill and the staff at Colonial were great. I had recently purchased a CPO Beetle from the dealer and inadvertently there was not a second key or owne More

by Diggerhd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2020

Excellent service, above and beyond customer care, and a pleasure to deal with. My first VW; if all dealerships are like this, I’m sure it won’t be my last. More

by S.B.SANTAMARIA
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2020

Thanks for a great first service thanks for the great first service on the car, Bill was great, you have a top notch service department! Thank you and keep it up More

by MDEJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2020

Great, fast service to fix an unexpected battery issue. They drove and picked me up from work on short notice. Jon was fantastic - informative and reassuring. More

by dcbrown112
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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