Colonial Volkswagen of Westborough - Service Center

Nothing but a fantastic experience, not only this time but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they ca but every time. The service staff is knowledgeable, friendly, prompt, and professional! They treat your time with respect, and do everything they can to make sure you leave happy. Give everyone a raise, they’re wonderful, and a true asset to the company. More

quick and easy service went in for a recall had it done in about 45 minutes, over all great experience and the waiting room was comfortable with complementary food and snack went in for a recall had it done in about 45 minutes, over all great experience and the waiting room was comfortable with complementary food and snacks. More

Helpful and courteous staff. Easy to schedule service and nice waiting area. Jon made sure I was informed of my options and showed concern for the issues on my car nice waiting area. Jon made sure I was informed of my options and showed concern for the issues on my car More

Went for a state inspection and an alignment after purchasing car from them a week prior, got my car back from the service department, and the alignment was not performed even though they said it was purchasing car from them a week prior, got my car back from the service department, and the alignment was not performed even though they said it was performed. Very disappointed. More

Beyond excellent service, which is the norm. The service department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. department is a large part of why I have bought 2 vehicles from Colonial VW of Westborough. More

My service appointment with Jon was excellent. He was able to fix the issue and find coverage in my vw tdi warranty to minimize the payment. able to fix the issue and find coverage in my vw tdi warranty to minimize the payment. More

Bad flat tire great VW experience Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. More

Superior customer service As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service v As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service visit! More

Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More

Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More