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Colonial Volkswagen of Westborough - Service Center
Westborough, MA
1,383 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,383 Reviews of Colonial Volkswagen of Westborough - Service Center
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December 17, 2019
Great experience very nice staff I had to go there to get a recall and the staff was very helpful and did the job quick and great thanks for the car wash appreciate it!! I had to go there to get a recall and the staff was very helpful and did the job quick and great thanks for the car wash appreciate it!! More
by CONLONM93
Verified CustomerEmployees Worked With
December 16, 2019
Always a great experience. Stopped by to pick up a car cover I had ordered. While there, the staff asked if I wanted my inspection sticker and they did that quickly and without Stopped by to pick up a car cover I had ordered. While there, the staff asked if I wanted my inspection sticker and they did that quickly and without any appointment. I had also brought an older snow tire and rim from my previous car to see if they could tell me if it would fit. Not only did they volunteer to bring my car into the bay to actually try it out but were able to save me money, by informing me that the tires were good to go on my new car, and they ordered me the precise rims to fit them. All this was done on a snowy, Friday afternoon, after 2:00pm when most places would be winding down for the weekend. Not these guys, they were friendly, helpful and efficient. Great as always. (Bill Fallon was terrific, as were the techs that came out and answered all my questions.) They even hand washed the car for me. More
by bmulvey0
Employees Worked With
December 16, 2019
excellent as always The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make thi The service department did an excellent job servicing my car and staying in touch with me when it was finished. They went out of their way to make this an enjoyable experience More
by ABRUEHL
December 13, 2019
Best place to go! The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have always been treated with respect and kindness. Some of the service staff have been there so long it’s like visiting with friends when I have my car serviced. More
by Katherine
December 13, 2019
Shift micro switch recall service Great service. In and out in an hour. Staff was courteous, kept me up to date on the progress, and car was cleaned in and out, even though I suggested Great service. In and out in an hour. Staff was courteous, kept me up to date on the progress, and car was cleaned in and out, even though I suggested they skip the cleaning due to inclement weather. More
by BMACDONALD724
Employees Worked With
April 25, 2019
Always The Best I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is I’ve been a loyal service customer of Colonial since 2007. I’ll never bring my car anywhere else. Each visit, they are honest and reliable. My car is always taken great care of and returns to me just as clean as I left it. They won’t try to sell you any service you don’t need, which is nice. I just had a 50k service done here for hundreds less than a quote from another VW dealer in the area, same service, same parts, better people. Jon has been a great addition to the team and it’s a pleasure dealing with him each time we visit! More
by cdellerba1
March 25, 2019
Great service from Billy at colonial VW westboro Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, a Great service from Billy, Jon, and Dylan! Every time I go into Colonial VW of Westboro they treat me right. They are very knowledgeable and helpful, always answering my questions or knowing who to ask for the info I need. I've been a customer of Colonial VW for over 8 years now, and the service department has taken care of my vehicles for over 365,000 miles of service! I wouldn't go anywhere else for my VW service needs. Billy has been working at Colonial since I first started going there, and he certainly knows his stuff. Highly recommended! More
by jscho21
March 17, 2019
Best service around I’ve been to many dealerships over the years and I love that I’ve seen the same people there over May years. After defecting to Audi for a few years I I’ve been to many dealerships over the years and I love that I’ve seen the same people there over May years. After defecting to Audi for a few years I came back to Volkswagen and billy was still there and remembered my name. Mind blown. Realize what you have! More
by Another great experience
Employees Worked With
March 15, 2019
Love Billy Billy is the best He speaks the truth and gives it to you every time. Bring every car to Billy, even if it's not a VW. Billy is the best He speaks the truth and gives it to you every time. Bring every car to Billy, even if it's not a VW. More
by Queen bee
Employees Worked With
March 11, 2019
Excellent service!!!! I have recently purchased a VW Tiguan and needed to bring it in for a minor repair of a sun visor light. I am sharing my experience because it is impo I have recently purchased a VW Tiguan and needed to bring it in for a minor repair of a sun visor light. I am sharing my experience because it is important to give accolades when deserved. I have also had my recent 30 day check up as well. Both times Jon Lacey, my service advisor was professional, polite, knowledgeable, and very helpful. I am very pleased the services I received. More
by BP1
Employees Worked With
