Colonial Volkswagen of Westborough - Service Center

Questionable Service and Business Practices at Best Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The Car required warranty work. After work was completed my daughter drove the car to work, and gas was literally being pumped all over the engine. The mechanic did not tighten the main fuel supply line to engine. Car easily could have caught fire or worse, but luckily did not. The response from the dealership was to give us a free oil exchange. Later, car had a few issues off warrant and bills to repair were about $3,000.00. Included oxygen sensor, bill for approx. $300 to "reprogram the computer", and new springs. We fixed the car ourselves for $300 in parts, and there is NO NEED to reprogram the computer. It learns on its own and resets itself. After two purchasing two vehicles form them, I would never go back, nor get another VW. They are not reliable and this service facility overcharges in my opinion. More

Another great experience Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good e Bill and his team are extremely efficient. Bill seems to know what going on at all times. He makes the experience easy with updates and videos. Good employees make a good business. Give him a raise More

Always a pleasure Literally the best. I have nothing but great things to say about Colonial VW. I have owned 4 Jetta’s, all purchased and serviced through Colonial. I h Literally the best. I have nothing but great things to say about Colonial VW. I have owned 4 Jetta’s, all purchased and serviced through Colonial. I have been working with Billy Mac for as long as I can remember. He is very accommodating and gets the job done. Whenever I drop my car off, I’m there for only a short period of time and usually wait outside in the waiting area when it’s nice out. Everyone is friendly and very professional. I have and will always refer family and friends to Colonial VW. More

took the time to fix it right Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the servi Long story short.. I recently bought a CPO vehicle, and had some issues with sales. What started as frustration turned into appreciation for the service team. I dealt with a few of the guys in service (all good to work with), but Jon took control of my cars service, and treated it like it was his own. There were delays, but he made sure it was fixed when I got it back. Two big road trips later, and it feels like a new car. More

Great people and Great work I have the absolute best experience at Colonial each time! From the time I pulled in to the time I left. Billy was exceptional , from explaining ever I have the absolute best experience at Colonial each time! From the time I pulled in to the time I left. Billy was exceptional , from explaining everything , to keeping me updated and the team for getting so much done within a reasonable time. Great people and definitely a great place. I don't trust any others with my vehicle . More

The repair shop makes the difference to me I bought 2 cars here, both great experiences, but getting them serviced is what really counts for me. I think the shop is excellent. Great advice I bought 2 cars here, both great experiences, but getting them serviced is what really counts for me. I think the shop is excellent. Great advice and info from Bill always and the guys in the back seem totally well trained. In 9 years, never had a come back on a repair. More

Great dealership, even better service! Though I don't typically write reviews, I felt compelled to write one about my service experience at Colonial Volkswagen of Westborough and my service Though I don't typically write reviews, I felt compelled to write one about my service experience at Colonial Volkswagen of Westborough and my service consultant, Dylan Begin. Dylan was friendly and engaging the moment I met him and made me feel comfortable and at ease about having my car serviced - which is something that is typically a source of anxiety for me. It was clear to me that this is an environment that he thrives in! Really refreshing to see someone so passionate about their work. Keep up the great work and superior customer service, Dylan! More

Amazing Service! I felt very comfortable with bringing my car here. Usually I’m a little weary of trying new places when it comes to my car. But everyone I encountered I felt very comfortable with bringing my car here. Usually I’m a little weary of trying new places when it comes to my car. But everyone I encountered was extremely helpful and seemed like they genuinely wanted me to have the best experience. My service advisor, Dylan, was the most positive part of my experience. He was enthusiastic, friendly, and extremely helpful! Thanks everyone - especially Dylan!! More

Only Place for Servicing My VWs I trust John Lacey and Bill McGrath for their knowledge in keeping my Tiguan and Jetta safe on the road for our family. Enjoy the videos provided by m I trust John Lacey and Bill McGrath for their knowledge in keeping my Tiguan and Jetta safe on the road for our family. Enjoy the videos provided by mechanics detailing the problems at hand. Easy and convenient when dropping off vehicle for repairs; shuttle service provided and some time a loaner vehicle is available. Comfortable waiting area, with coffee, water, snacks and of course the massage chairs. Wouldn't consider any other place! More

Professional polite prompt service by Jon Lacey Colonial VW's Jon Lacey provides top shelf professional, prompt, courteous service, keeping our Passat (135K miles) in tip top condition and safe for Colonial VW's Jon Lacey provides top shelf professional, prompt, courteous service, keeping our Passat (135K miles) in tip top condition and safe for my daughter's daily commute into Boston. As a dad, a solid safe car provides some peace of mind. Thanks to the service team for great work. More