Colonial Volkswagen of Westborough - Service Center

Excellent Service from Dylan Begin I've been coming to Colonial VW of Westborough for 7 or 8 years now, and Dylan is a more recent addition to the service writers desk. He does a great I've been coming to Colonial VW of Westborough for 7 or 8 years now, and Dylan is a more recent addition to the service writers desk. He does a great job handling my car needs and is very thorough in making sure everything I need is covered. I've worked with him many times and been happy with his help every time. He is very friendly, knowledgeable, and has always been looking out for my best interests. I look forward to working with him again. More

Excellent service! Such great service, the staff is very knowledgeable and easy to work with. Bill M. Is the best! I would recommend Colonial VW to anyone! Such great service, the staff is very knowledgeable and easy to work with. Bill M. Is the best! I would recommend Colonial VW to anyone! More

Jon Lacey at Colonial VW = Top notch Just completed the 30K service on my '14 Touareg TDI. It has always been serviced at Colonial and by Jon Lacey. From the very first time it was obvio Just completed the 30K service on my '14 Touareg TDI. It has always been serviced at Colonial and by Jon Lacey. From the very first time it was obvious to me that I would have a good relationship with them. It has turned out that way. The TDI has been in for the 10/20/30K services, two recalls, including the TDI emissions recall, and I have even driven there just for the annual emission sticker. His customer interaction skills are excellent. Friendly, attentive, helpful. I am a 64 yr old male who has had many cars, so I feel pretty confident when I say TOP NOTCH! More

Good overall experience I keep coming back to Colonial even though I’m out of warranty. The guys at the front desk always know what the car needs, waiting area is actually pr I keep coming back to Colonial even though I’m out of warranty. The guys at the front desk always know what the car needs, waiting area is actually pretty comfortable, and their mechanics have always done a quality job. More

Friendly and knowledgeable Dylan was so helpful and knowledgeable. He went above and beyond to help me understand my issue and get me the best deal. I will be recommending him t Dylan was so helpful and knowledgeable. He went above and beyond to help me understand my issue and get me the best deal. I will be recommending him to everyone if they ever need service on their vehicle. More

Easy and knowledgeable I have been meaning to leave a review for some work I recently had done. Normally I don’t go to the dealership because of the cost associated with an I have been meaning to leave a review for some work I recently had done. Normally I don’t go to the dealership because of the cost associated with any type of repair but, I honestly had a great expirence. My service rep Dylan was knowledgeable and seemed to really care about my situation. I’ll return. More

Extraordinary Service I am new to the area and THANK GOODNESS I found this place to service my Tiguan. I appreciate the knowledge, consideration, and impeccable service I r I am new to the area and THANK GOODNESS I found this place to service my Tiguan. I appreciate the knowledge, consideration, and impeccable service I received from this dealership. On top of the fair price and expert work, Dylan even made sure that I was able to make it to work on time by providing a complimentary ride! More

Always excellent service Billy , in the service department at Colonial VW, is amazing. He is the reason that I bought my new car and why I continue to service my car at Colon Billy , in the service department at Colonial VW, is amazing. He is the reason that I bought my new car and why I continue to service my car at Colonial. My questions are always answered and he goes over and above to make sure that I am happy with any work that is done. I have also called him from the road to ask a question...he always takes the time to talk to me and for that I am very appreciative. He is always professional and knowledgeable. Thank you Billy!! More

Bill Mcgrath great guy Billy is a very helpful, knowledgeable service writer. Very friendly and always helps me out beyond my expectations. I've been going to colonial vw of Billy is a very helpful, knowledgeable service writer. Very friendly and always helps me out beyond my expectations. I've been going to colonial vw of westboro for 7 years now and met Billy in the very beginning. He wasted no time in learning my name and getting to know me personally. He and the other employees at colonial of westboro make it a pleasant experience every time I stop by for repairs. More

WE'RE VW LIFERS I learned to drive in a VW Bus. I've been hooked ever since and couldn't wait to by my first bug. I bought it at Colonial. My husband and I have ha I learned to drive in a VW Bus. I've been hooked ever since and couldn't wait to by my first bug. I bought it at Colonial. My husband and I have had the privilege of working with the colonial team now for over 20 years since we relocated to the Metro West region. We've owned two Bugs, a Passat, a Toureg TDI, a Jetta TDI, and an Alltrack. We have loved them all. Over the many years, Bill McGrath has taken such outstanding care of our service needs for all our vehicles. He and ALL the team are just awesome to work with, but we've primarily worked with Billy for our service needs. He is so diligent, extremely pleasant and works at a customer service level that elevates the VW experience for us. Thank you, Billy and all the VW team for taking such good care of us over the years! More