Colonial Volkswagen of Westborough - Service Center

attentive and very professional people , fast and clean diagnostics, easy communication really interested in solving your problem diagnostics, easy communication really interested in solving your problem More

Service was Timely. Bill Fallon communicated clearly and made the experience a cinch. The waiting room is comfortable Bill Fallon communicated clearly and made the experience a cinch. The waiting room is comfortable More

Excellent service. Prompt service and repair. Follow up was also very good. Will be back in the future. Prompt service and repair. Follow up was also very good. Will be back in the future. More

Great customer service explained everything what time was not long was informed via text while I was waiting Excellent experience!!! not long was informed via text while I was waiting Excellent experience!!! More

Fantastic service as always. I continue to receive top rated service every time I have my car serviced. I continue to receive top rated service every time I have my car serviced. More

I would have gave it 5 stars except the dealership washed my car without my knowledge and it was absolutely terrible to say the least! My husband had to come to my employer and clean all my windows, i washed my car without my knowledge and it was absolutely terrible to say the least! My husband had to come to my employer and clean all my windows, it was so bad. There were marks everywhere on my vehicle, it was actually embarrassing to drive. I have ceramic coating on my vehicle for a reason, I only go through touchless car washes if absolutely necessary, it really concerns me that someone this careless was touching my vehicle with the salt and sand. I did call Dylan and he offered to detail my vehicle, but it’s very inconvenient to leave it for a day with no transportation to and from work. I live an hour away and work 1/2 hour away. Dylan was absolutely fantastic with my visit to service from beginning to end. I just wish they had not attempted to wash my car, it was horrendous. More

The salesman was very helpful and patient, explaining the new car features and operation of the car new car features and operation of the car More

The entire crew at Colonial VW of Westborough has gone above and beyond my expectations. They have treated me and my vehicle as though we are the only priority they have at that time. Thank you for your above and beyond my expectations. They have treated me and my vehicle as though we are the only priority they have at that time. Thank you for your excellence. More

The process was quick and easy and I was in and out in the two hours. They said it would take. the two hours. They said it would take. More

Jon is always great to deal with, straight and to the point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. point and answers your questions from a place of knowledge. The service was completed ahead of time and close to projected cost. More