Colonial Volkswagen of Westborough - Service Center

The conditions were not perfect due to no fault of the sales or service team. Every individual went above and beyond to take extra care of us which well made up for any inconvenience. sales or service team. Every individual went above and beyond to take extra care of us which well made up for any inconvenience. More

the video taken during service was a very nice touch, provides confidence that services were performed. provides confidence that services were performed. More

I got a flat tire, called service talked with Billy, he advised me the matching tire was not in stock and it needed to be ordered. The tire had come in within 3 days and the day it had come it they made ro advised me the matching tire was not in stock and it needed to be ordered. The tire had come in within 3 days and the day it had come it they made room for me to get it fixed. Everyone in service always goes above and beyond! More

Bill and his crew are always friendly and knowledgeable. I am always met with a smile. I am kept up to date with the services that they are providing. Bill and Colonial are the best I am always met with a smile. I am kept up to date with the services that they are providing. Bill and Colonial are the best More

Jon is always very patient in answering questions or concerns. The service was fast and waiting room was pleasant concerns. The service was fast and waiting room was pleasant More

Easy to make appointment. Service advisor called to recommend alignment. Car a done on time and courtesy van was quick to pick me up Service advisor called to recommend alignment. Car a done on time and courtesy van was quick to pick me up More

Service performed was completed on time, the staff was friendly. Explained the status of my car well and worked with me on a solution. friendly. Explained the status of my car well and worked with me on a solution. More

Service teams are great. I feel sales department need more work to be friendly and willing to work together. I feel sales department need more work to be friendly and willing to work together. More

Marc made the sales experience a a pleasure. He was both personable and knowledgeable and made selecting my new Taos incredibly easy. He was both personable and knowledgeable and made selecting my new Taos incredibly easy. More

Jon in customer service is wonderful. He is professional amd great communicstion skills. Once you purchase a vehicle, service is where it is at. He is professional amd great communicstion skills. Once you purchase a vehicle, service is where it is at. More