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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,378 Reviews

1,378 Reviews of Colonial Volkswagen of Westborough - Service Center

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March 13, 2025

Excellent service and very friendly service desk professionals. Through the service process, they keep us informed about the progress and consult with us before undertaking any major work. Extremely More

by Sunil Warrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks to the gentlemen providing the pickup and drop!
March 13, 2025

Colonial VW of Westborough is fantastic! The entire team was professional, efficient, and got the job done on time. Friendly and trustworthy service all around! Thank you! More

by JANICEOCKERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My shuttle buddies: Whiting and Chuck(?) sorry I don’t remember
March 10, 2025

Great service and communication from Dylan and the service department. Most importantly we appreciate the honesty and excellent work they provide. Great job and thank you! More

by campbellka66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

I bought 2021 Jetta very happy with my purchase it was a car that intended to use to Promote my new book permanent revolution Authoritarianism Fascism and Totalarinsm in the 20th century published in 1942 More

by nathanielfridman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Excellent communication from the service department through the entire visit! Dylan is a good find! Communication comes relaxed and natural. MUCH appreciated. Service videos are very helpful. Waiting More

by RKOMMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Hello Bill and his staff are fantastic, I would highly recommend Colonial VW for all your service needs!!! More

by RMETIVIERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

I've been dealing with Colonial VW of Westborough for over 25 years. Bill -- and several other people -- is one of many reasons I come back. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aamir Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

Very detailed description and video of vehicle first time vehicle was actually cleaner leaving the shop then coming in thank you very much. Very good experience. More

by nicholson.marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

I like the kindness and knowledge. I'm not a fan of waiting however , but waiting area was nice ! More

by ERINMC2717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Service department does an exceptional job! Jon Lacey is very professional and thorough. Keep it up! More

by etorres525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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