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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,378 Reviews

1,378 Reviews of Colonial Volkswagen of Westborough - Service Center

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January 19, 2024

Colonial VW provided excellent service for my Egolf. Timely, professional, and my vehicle runs smoothly. Highly recommended for all! More

by Brandon W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renato Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

Service department is consistently excellent and a pleasure to deal with. Part prices are sometimes unreasonable. More

by powersm310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

I have always had excellent service when I have brought my car into Colonial Volkswagen for recalls , tuneups etc. More

by swarrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

swarrier responded

I have always had excellent service when I have brought my car in for service. I had to bring my ID.4 to replace a door handle and associated parts and I was provided an excellent loan vehicle for the duration of the repair

January 17, 2024

This dealer went above and beyond for me in getting my car to dealer and making my choice easy. More

by oconnorp
Recommend Dealer
Yes
Employees Worked With
Gina Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sief Daoud
January 17, 2024

Colonial VW went above and beyond for me during my visit. Great communication and excellent customer service! Great experience. More

by rlmartin776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

They went over and beyond with their service once again. The service department booked my appointment right away and took care of the problem I had with my tire. More

by mpender21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2024

No problem with the service being completed, plus a free car wash and latte! No complaints here. More

by jlerbse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

Always can count on thorough and pragmatic service. All staff is pleasant and attentive. Happy to know we can rely on this group to keep our cars in top shape. More

by astarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

Bill was so friendly and helpful. He made the 3 hour wait time bearable. Thank you More

by skay1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

Dylan was excellent to work with. He is proactive, communicates well, and open and honest about the entire process. More

by jaimezirker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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