Colonial Volkswagen of Westborough - Service Center

I always enjoy my experience with colonial volkswagon’s service department. I feel that everyone there is friendly and extra focused on creating a good customer experience service department. I feel that everyone there is friendly and extra focused on creating a good customer experience More

Service is straightforward and clear. Everything is explained well and everyone is very pleasant to work with. Been coming here many years. Everything is explained well and everyone is very pleasant to work with. Been coming here many years. More

Good place. Car works as expected after service. I trust the guys to check and report or repair any issues. So far, seems to be working. Car works as expected after service. I trust the guys to check and report or repair any issues. So far, seems to be working. More

Everyone is helpful and friendly! I would definitely come to this location again for my Volkswagen needs. I would definitely come to this location again for my Volkswagen needs. More

I would like a lucid explanation as to why it took 4 trips (4/29/22, 7/12/23, 10/24/23 and 11/21/23) to the Colonial VW of Westborough service department to repair the check engine issue on my 2020 Jett trips (4/29/22, 7/12/23, 10/24/23 and 11/21/23) to the Colonial VW of Westborough service department to repair the check engine issue on my 2020 Jetta. On the last trip, Service manager Bill McGrath who possesses effective customer service and leadership qualities finally took ownership of the problem and had it repaired. Needless to say, I have been highly inconvenienced by this long ordeal. I have been exclusively leasing VWs for over a dozen years for all members of my family. However, this experience gives me pause whether to continue that loyalty to VW or not. I wait for a response to my feedback. More

Good experience getting my tires and brakes replaced on my Atlas. Jon was extremely helpful and transparent. my Atlas. Jon was extremely helpful and transparent. More

They fix what every other dealership can’t. You will not find a better service department. You will not find a better service department. More

Dylan was a great service representative. Kept me informed. Easy to deal with. Pleasant presentation Kept me informed. Easy to deal with. Pleasant presentation More

Excellent service. Friendly people. I think the fifteen word minimum seems a little silly though- LOL Friendly people. I think the fifteen word minimum seems a little silly though- LOL More

Always very attentive and friendly. The checkin and checkout always quick and accurate. No changes added. The checkin and checkout always quick and accurate. No changes added. More