Colonial Volkswagen of Westborough - Service Center

Outstanding customer service and support. I took my vehicle to a closer Volkswagen dealership three times for the same issue and they never fixed it. Finally, I took it back to where I bought I took my vehicle to a closer Volkswagen dealership three times for the same issue and they never fixed it. Finally, I took it back to where I bought my vehicle from in Westborough and they handled everything. It’s always a pleasure going there and being greeted by the service staff. The staff is very knowledgeable, friendly and helpful. From now on, I will drive the extra distance just to have reliable service in great customer service.A+ More

Excellent professional service. Turn around time and overall experience was great. Communication and customer service skills are at an all time high. Turn around time and overall experience was great. Communication and customer service skills are at an all time high. More

Bill and the team at colonial were exceptional. They went out of their way to make sure I had a great experience and were very informative with all details from my service. Clear communication, abo They went out of their way to make sure I had a great experience and were very informative with all details from my service. Clear communication, above and beyond service. I highly recommend working with Colonial Volkswagen of Westborough! More

It was an excellent experience. They are very attentive, explain everything and even provide a video. I’m very satisfied. They are very attentive, explain everything and even provide a video. I’m very satisfied. More

Bill Fallon took excellent care of me . .. as per usual. I have had an excellent experience with this team over the years. .. as per usual. I have had an excellent experience with this team over the years. More

Very disappointed experience to say the least. The online scheduling didn't work. I had to call to make an appointment/schedule my car to fix an electrical issue that is covered by warranty. I d The online scheduling didn't work. I had to call to make an appointment/schedule my car to fix an electrical issue that is covered by warranty. I dropped the car off the night before for them to troubleshoot the car. They had to order a new window/lock motor but would be back ordered. I had to call 2 times to get an update / status on the car. Rescheduled to get the new window/lock motor installed which we did (a week later). Again, dropped the car off the night before the installation. Again, no update from service on my car. Finally got a phone call very late in the day. They needed to long to troubleshoot the vehicle. I agreed but told them that I needed the vehicle by noon the next day. 11:30pm comes but no call from anyone on progress and update on the car. I called and asked for the status. I instantly got push back from the service tech. REMINDER, WE agreed to have the car ready by noon time. Upon arrival to get my car. During our conversation and scheduling to get the car checked out. I found out only "codes checks" were done by a less experience tech. Why wasn't the car looked at by more senior tech or shop foreman. I understand stuff happens and it goes both ways. As warranty fix it appears that it was not a priority. John Raymond More

All went very well with sale snd service. I have already done two reviews so no need for more Ty. I have already done two reviews so no need for more Ty. More

They solve my car every problem and always help me to maintain my car for safe maintain my car for safe More

I was treated well. They gave me a ride home after dropping off the car and did everything that was planned. They gave me a ride home after dropping off the car and did everything that was planned. More

First visit to Colonial. Service was great & customer service very friendly. 2 weeks later still waiting on part for my car tho… Service was great & customer service very friendly. 2 weeks later still waiting on part for my car tho… More