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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,431 Reviews

1,431 Reviews of Colonial Volkswagen of Westborough - Service Center

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September 22, 2023

Very courteous and helpful. Clean modern waiting area. Only minor complaint would be the speed of the guest wifi. Would be nice if it was faster to support business folks waitin More

by mleprohon73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

Everyone is very friendly and helpful. They take the time to find out what is wrong with my car and make sure the issue is solved. There are other VW dealers closer to my house but I choos More

by erin5674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

Your service representative was fantastic. I have never had a better experience anywhere. Your parts department is also terrific, not only was your parts rep patient, she went out of way to e More

by MENDES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

Service department is terrific. Thorough, courteous, will get you in if emergency. Really a terrific group! More

by benhalpern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Schoenhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2023

I’ve been having my car serviced at Colonial for around 20 years. I’ve always been happy going there More

by DAVER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2023

The service department has kept me coming back for 20 years. Competent, trustworthy and reasonable! I have purchased my last five cars at Colonial because of my confidence in the service department. More

by BETSY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Very knowledgeable crew. They took time to explain what and how the maintenance was being performed on the vehicle. The Vehicle was returned in clean condition. More

by RichB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Outstanding personable service. The best service experience I’ve had with a dealership, hands down. More

by Taylorlawton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Great customer service as always! Friendly staff from the drop-off to departure. I travel over an hour to bring my car to Colonial because of the quality service Colonial provides. More

by JSFLEWELLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

My car was taken in for service immediately upon arrival, and the service was completed very quickly! More

by rmrickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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