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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,388 Reviews

1,388 Reviews of Colonial Volkswagen of Westborough - Service Center

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August 02, 2023

Easy to schedule appointments. Given exact time how long the appointment is. The best part is you get a video showing you what work is performed on your car and they safety specs t More

by rolfrupprecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

My first time at the dealership and I was quite pleased with my reception, handling and service. More

by pcahebert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Very happy with the service department. Thanks for adding in the short video with the technician. More

by neal.neslusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

Working with Pierre was wonderful! Extremely efficient dealership and very well organized. Very happy with my new car and service. More

by jg1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pierre Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

Extremely awesome experience at Colonial Volkswagen of Westborough. I would highly recommend this dealership to a friend. More

by mcsmall33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Almodovar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cal Angus, McKenzie Clark, Mario Pimentel
August 01, 2023

No I don’t want to. And therefore I just cannot think of anything that was wrong. More

by SNCOL241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Have serviced the 2014 Touared TDI exclusively at Colonial VW and with the same service advisor from day one. Mr. Jon Lacey. Top notch professional and customer relation skills. More

by RFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Working with Bill was great. He kept me updated on my vehicle throughout the day. More

by MBUFFONE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2023

Easy to schedule, communicative, friendly and empathetic to the fact that I was waiting during service. More

by SD
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Hands down the best dealership service department around. I drive almost an hour for my service because it’s that trustworthy. And all Billy’s guys are super helpful and have a great bedside manner. Top notc More

by Wales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill mcgrath
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