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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,412 Reviews

1,412 Reviews of Colonial Volkswagen of Westborough - Service Center

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July 06, 2023

Professional and knowledgable staff. Always an excellent experience. Above and beyond service. Explained clearly the work to be done. Bill and Jon have always been thorough. More

by QUEENLAURAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2023

I brought in my Tiguan for a 60k service. The team was efficient and very friendly. I would highly recommend and plan to use Westborough VW for future services. More

by chrisp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

Great service advisor, the car was in and out really quickly. Thumbs up to the tram More

by SSAIF_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

This dealership makes sure you leave feeling happy with how the visit/appointment went. I was very lucky to have gone in just for an oil change and them noticing my rear breaks needed to be replaced as wel More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

Great communication from Jon (as always) with detailed explanations of the services recommended. Sent along video from the technician as well, which was pretty cool. More

by rastorino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

customer service was exceptional. video of service of my vehicle was detailed and thourough. would not take my golf anywhere else! More

by HP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

Service Technicians are courteous, pleasant and knowledgeable.. They always go out of their way to assist and make life easier while you’re car is being serviced. More

by M21STORER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2023

Fix the Coffee Machine. Need the coffee to start my day and maintain my optimistic demeanor. More

by WARREN.FREDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mcgrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2023

The Service department Just gets job done, thank you Dylan. The Service was done in timely manner. More

by edlynne1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2023

My appointment was quickly made on my chosen date. Check in was easy. A ride was provided to return home and to pick up my car when it was done. Check out was quick. More

by BROWN99S
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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