Colonial Volkswagen of Westborough - Service Center

I have never experienced anything less than stellar service at Colonial, the service team are top notch! service at Colonial, the service team are top notch! More

Billy Mac is just the best! Thank you so so much for your wisdom and patience. We are so appreciative for all of your help. Thank you so so much for your wisdom and patience. We are so appreciative for all of your help. More

I came back to Colonial because of my prior experience in buying a car from them. Colonial of Westborough for both sales and service sets a standard for others to follow. I believe my sales price was fair, buying a car from them. Colonial of Westborough for both sales and service sets a standard for others to follow. I believe my sales price was fair, and the service over the years has remained the same - excellent. More

Mark Schoenhammer made the whole sales experience stress . Bill Mcgrath made my service experience stress free and went out of his way to deliver that. . Bill Mcgrath made my service experience stress free and went out of his way to deliver that. More

Always excellent service at Colonial Westboro. Ease with scheduling, service advisors are always professional, very knowledgeable and so helpful (thank you Jon). Great shuttle service too. I’m ab Ease with scheduling, service advisors are always professional, very knowledgeable and so helpful (thank you Jon). Great shuttle service too. I’m able to drop off my car off for service, be driven to work with the shuttle service and then picked up at work to retrieve my serviced car. I’m very hesitant to buy anything but a VW when the time comes because the service here is truly outstanding! More

The service at Colonial could not be better. Led by the great manager Billy, this service team is always willing to help you out and they take the time to explain what is wrong with your vehicl Led by the great manager Billy, this service team is always willing to help you out and they take the time to explain what is wrong with your vehicle and why. In a time when excellent service is hard to find, it is a delight to deal with this service team. Wendy More

The service is always friendly and excellent. Whenever I bring my car in, no matter what I need to have done Whenever I bring my car in, no matter what I need to have done More

great salesperson, no markup in the crazy pandemic; the service people are great and very responsive! Glad to live nearby this dealer, would like to buy more cars from this place. The only complain is part service people are great and very responsive! Glad to live nearby this dealer, would like to buy more cars from this place. The only complain is part took 3 months to deliver but that's VW's issue. More

Brought my 2013 Golf TDI in with an emissions problem. John and the service department at Colonial diagnosed and repaired it in a reasonable amount of time given that I brought it in Friday of New Years w John and the service department at Colonial diagnosed and repaired it in a reasonable amount of time given that I brought it in Friday of New Years weekend. Was also covered under the extended emission warranty. I’m fussy so opened the hood and removed the engine cover as soon as I got home to inspect the installation of the new intake manifold. The technician did a very nice job, everything was neatly back in place and showed pride in workmanship. Have put about 1K miles on since getting it back and it’s running perfectly. More

Consistently providing great customer service. Specifically for this experience, I needed a part on my vehicle replaced that was on backorder for weeks. While frustrating for everyone, it was out Specifically for this experience, I needed a part on my vehicle replaced that was on backorder for weeks. While frustrating for everyone, it was out of their control and Jon was awesome at keeping me up to date on the status and providing constant updates. He was even able to get me a loaner, which was incredibly helpful. Ultimately, they were able to get it from another dealership for me, which was great. More