Colonial Volkswagen of Westborough - Service Center

Two disappointments: failed to reset 10k mile inspection warning in car (so I now need to go back) and couldn’t find issue with AC which 4 days later acted up again. warning in car (so I now need to go back) and couldn’t find issue with AC which 4 days later acted up again. More

I've bought two cars here and gotten one serviced for nearly 14 years. Both ends of the house have been good to deal with, but especially the service department. I've owned several cars over many years, nearly 14 years. Both ends of the house have been good to deal with, but especially the service department. I've owned several cars over many years, and this is the only dealership service department that I've stuck with after the warranty expired. You get straight answers about everything; they understand that some repairs are urgent and some can be postponed, and they're efficient, pragmatic and always helpful. More

This dealer is top notch. Been going here for 12+ years and have had so few problems it amazes me. Even if there was a problem, I have 100% confidence they will solve it pro Been going here for 12+ years and have had so few problems it amazes me. Even if there was a problem, I have 100% confidence they will solve it promptly. More

Colonial Volkswagen of Westborough has the BEST service department ever! I called 1/2 hour before closing time because my trunk full of groceries wouldn't open. I got there a few minutes later, Jonathan, B department ever! I called 1/2 hour before closing time because my trunk full of groceries wouldn't open. I got there a few minutes later, Jonathan, Billy, and a technician came right out and were able to give me access to retrieve my groceries. They were able to fix the cable the next day. Wonderful, personalized service! Thank you. More

I always have a positive experience at Colonial Volkswagen. Excellent, responsive service every time from a team that communicates frequently and clearly! Volkswagen. Excellent, responsive service every time from a team that communicates frequently and clearly! More

Went above and beyond to make sure I got to work that day! Even took the time to get me a wheel appointment after many failed attempts with third party vendors. day! Even took the time to get me a wheel appointment after many failed attempts with third party vendors. More

Transmission when accelerating is jerky. Should add power lift gate. Car otherwise runs well and is comfortable. Should add power lift gate. Car otherwise runs well and is comfortable. More

I’ve owned 3 Volkswagens over many years and come back to Westboro because everyone at this dealership is extremely attentive, respectful and professional. I now come from quite a long distance away because Westboro because everyone at this dealership is extremely attentive, respectful and professional. I now come from quite a long distance away because I prefer it so much over the other colonial VW dealerships. More

Jon lacey is always courteous and friendly, he keeps you informed on the status of your vehicle. A seamless process! informed on the status of your vehicle. A seamless process! More

Very nice waiting room, great customer service and overall friendly and welcoming atmosphere. Coffee machine is superb. overall friendly and welcoming atmosphere. Coffee machine is superb. More